Cron Job (WP Export) not working

Hi @mikaah,

Can someone please help and check what is going wrong with the All Export cronjob?

You’d also need to wrap the export trigger/processing URLs in quotes. In case it helps, here’s an example of working cron jobs in cPanel: https://d.pr/i/yVQJ4V (this is the same for WP All Import and WP All Export).

Also, keep in mind that the processing cron job should be running every 2 minutes.

And see if the All Import cronjob is setup correctly?

I would suggest using the set-up from my screenshot above.

If it doesn’t work, you should contact your web host support team and ask them to review the cron jobs for any problems.

What I’m also wondering if there were some changes made that caused my original cronjobs to not work anymore, is someone aware of that or experienced it also?

I’m not aware of any changes on our end that would cause cron jobs to stop working. Do the imports/exports work when you run them manually?

Hello WP All Import (@wpallimport),

Thanks for your quick reply.

So I added the trigger and processing URLs in this exact format from your screenshot:

wget -q -O /dev/null “https://www.abc.nl/wp-load.php?export_key=xxxxxxxx&export_id=88&action=processing”
wget -q -O /dev/null “https://www.abc.nl/wp-load.php?export_key=xxxxxxxx&export_id=88&action=trigger”

The processing URL runs every 2 minutes and right now I’m testing the trigger URL at specific times so I can check more quickly. It seems that the cron job is being triggered: https://prntscr.com/u53gm4. After 20 minutes the time is just adding up and the export is not being finished.
When I go to the processing URL manually it gives me this message: https://prntscr.com/u53jds but the cron job is still displaying that its running.

Do you suggest that I contact my host to see what is going wrong?

Hey @mikaah

Do you suggest that I contact my host to see what is going wrong?

Since the processing URL is working fine when you manually fetch it in your browser, yes you should contact your host. They will need to confirm that the URL is being fetched properly, the cron job is running at its scheduled time, and log what the response is when the URL is fetched.

Hello @wpallimport ,

So I have been in contact with my host and we have been testing different commmands to get a picture of what is going wrong.
This morning I updated them with some pictures when the processing URL was “activated”: https://prntscr.com/u7i2i0.
They are now telling me that the cronjob is working fine but that the plugin is somehow blocking my processing requests. The processing URL runs every 2 minutes and other than that I have no idea where to look at.

Can you please assist me?

@wpallimport can you please help?

Hi @mikaah,

They are now telling me that the cronjob is working fine but that the plugin is somehow blocking my processing requests.

Please open a support request at https://www.wpallimport.com/support/ with an explanation of the issue and a link to this thread for reference. We cannot troubleshoot the cron jobs on your server for you, but we can run tests on the cron scripts on your site to make sure they’re working properly and outside requests are not being blocked by your server.