• My site is set up to send Post Notifications to WordPress Subscribed users immediately. The first post since setup sent successfully to all users.

    It shows as ID 53 completed task on:
    https://www.awsaeast.org/wp-admin/admin.php?page=mailpoet-help#/systemStatus
    When clicked, it shows the post properly displayed. The “Updated at” is February 7, 2024 9:13 am.

    There is also a running task ID 55 that strangely has an updated at that is slightly earlier than the updated at on the above completed task, February 7, 2024 8:56 am. The preview of this notification does not contain a post, only the common contents–logo, footer.

    I had the post notification set to send 10 emails every minute, but there are only 98 users so that doesn’t add up to the difference in the above timestamps.

    In any case, the cron is running every two+ minutes, noted on https://www.awsaeast.org/wp-admin/admin.php?page=mailpoet-logs. The Message is: [2024-02-09T17:03:23.753628+00:00] cron.INFO: Daemon run ended too early! {“duration”:0,”remainingLimit”:19.8498470783233642578125} {“free_plugin_version”:”4.43.0″,”premium_plugin_version”:”premium not installed”} or similar.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter madriverweb

    (@madriverweb)

    I have some additional information related to this. The cron is still running three days later. When I look in the database table wp_mailpoet_scheduled_task_subscribers I can see the task 53 which was the successful notification sent to 98 subscribers starting at 2024-02-07 13:53:20 and going to 2024-02-07 14:13:02. I can also see the task 55, a later task, which is mostly blank and still running, attempting to send to all 98 subscribers at one second before the earlier task, with all timestamps being 2024-02-07 13:53:19. Please help me figure out what is going on and how to stop it. I think it is preventing the compilation of my subscriber stats on the main subscriber page and it has not yet told me about three email addresses bouncing, and therefore adjusting the subscribers list.

    Thread Starter madriverweb

    (@madriverweb)

    Ah, even more. In the table wp_mailpoet_sending_queues, task 53 was created at 2024-02-07 13:49:34 and updated at 2024-02-07 14:13:01. Task 55 has a bunch of NULL fields, was created at 2024-02-07 13:52:58, updated at 2024-02-07 13:56:24, and deleted at 2024-02-07 13:56:24.

    Can I safely delete this entry, or will that create a problem with references?

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @madriverweb,

    Thanks for your great investigation here.

    It does sound like you’ve run into a known, rare issue where a blank email gets “stuck” in the sending queue. You can see this on your System Status tab in the “Running tasks” area if there is a running task that never clears, and, as you have already found, it will list this task in the wp_mailpoet_sending_queues table with no additional information.

    You can refer to this document for possible causes and make sure you don’t have the factors that might cause this to happen again:
    https://kb.mailpoet.com/article/358-how-to-fix-queue-x-save-error

    To repair it, it is okay to run an SQL command to delete the empty task from the sending queue. This should clear it from your System Status page and release the queue for future sending.

Viewing 3 replies - 1 through 3 (of 3 total)
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