Cron system not working for www.feltworld.co.uk

  • Newsletter not sending.

    The cron system seems not running correctly.

    I’ve spoken with the hosting provider – HeartInternet – and they said they don’t allow “loopbacks” and they asked me to put this code in to wpconfig:
    define( ‘ALTERNATE_WP_CRON’, true );

    I get the following on the Crons diagnostic report.

    Any suggestions on how I sort this?

    The website involved is at https://www.feltworld.co.uk

    Many thanks,

    Richard

    ————————————————————-

    Crons
    Function Status
    WordPress Cron System DISABLED. (can be a problem, see the delivery engine documentation)
    WordPress schedules ngg_custom – 1800 s
    weekly – 604800 s
    fortnightly – 1209600 s
    monthly – 2592000 s
    every4hours – 14400 s
    every8hours – 28800 s
    newsletter – 300 s
    newsletter_weekly – 604800 s
    hourly – 3600 s
    twicedaily – 43200 s
    daily – 86400 s
    Delivery Engine It seems the cron system is not working. Reload the page to see if this message change.

    If inactive or always in “running now” status your blog has a problem: read more here.
    Collected samples 133

    Samples are collected in a maximum number of 300
    Scheduler execution interval mean 11509 seconds (KO)

    Should be less than 300 seconds. Read more.

    ————————————————————-

    https://www.ads-software.com/plugins/newsletter/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    You should ask the provider, at least, to setup a cron call to wp-cron.php via wget. I can understand they want to keep the wp cron disabled but almost every provider keep it active and it’s important to run correctly a blog.

    Stefano.

    Thread Starter Rich325

    (@rich325)

    Thanks Stefano.
    I asked Heart Internet and got the following reply.
    —————————–
    Hi Richard,

    Thank you for your reply.

    Did you tell them that ‘loop back connections’ are forbidden and not possible? To clarify – you can’t open a URL on the same server over HTTP / port 80, this is firewalled out. If a script is to be opened via a cron use the full server path, eg ->

    /home/sites/feltworld.co.uk/public_html/file.ext

    Maybe if you explain this to them they’ll be able to provide a work-around for this.
    ————————————–
    Does this help?
    Thanks,
    Richard

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, I understood their answer BUT the problem is how WordPress works, and it does a loopback call.

    You can try to ask them to setup a cron call to the php file wp-cron.php to see if that works (is not an http call).

    Stefano.

    Thread Starter Rich325

    (@rich325)

    Thanks Stefano. They are looking in to it and will get back to me.

    If it might be useful, would you be happy to talk direct to Heart Internet about this? If so, could you send me a contact email address? Or, I can ask them for theirs. Either way.

    Thanks for your help on this. Without your help I would have removed newsletter and tried another plugin, but I do like newsletter so it’s definitely worth getting this sorted with Heart. Also, they must have other customers with the same issue so it’s a very good exercise to get this resolved.

    Cheers,

    Richard

    Thread Starter Rich325

    (@rich325)

    Reply from Heart:
    ——————————-
    Hi Richard,

    Thank you for your patience, I have looked into this and this doesn’t seem to be possible as it does look to include a loop back connection with this method.

    You would need to find an alternative route regarding this, I do apologise for any inconvenience caused.

    Best Wishes,
    Adam Smedley

    ——————————–

    Any suggestions Stefano?

    Thanks again,

    Richard

    Thread Starter Rich325

    (@rich325)

    Also, do you know of any other plugin conflicts that may be causing this?

    Cheers

    Richard

Viewing 6 replies - 1 through 6 (of 6 total)
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