Crooks, stay away from these!

Hello there,

Thank you for sharing your feedback. We’re truly sorry to hear that you feel this way, but we would like to clarify a few important points for anyone reading this.

1. We were never given the opportunity to assist you: Right from the start, you requested a refund without allowing us a chance to investigate or resolve any issues you may have experienced with our plugin. We’re always willing to help troubleshoot, but we were not given that chance in this case.
2. About our plugin: Our plugin is designed to compress images by reducing their file size, which should actually speed up your site. Any decrease in performance is most likely due to other factors beyond our plugin’s scope, such as server issues, third-party conflicts, or large images that haven’t been optimized before being uploaded.
3. Payment issue: We want to emphasize that we have absolutely no issue refunding payments when there is a valid charge. However, as we’ve explained and provided proof, our system shows that the payment you mentioned was declined and never reached us. Therefore, we cannot refund money that we never received.
4. Communication: Throughout our interactions, we’ve consistently tried to assist you despite the disrespectful and threatening tone you’ve used. Our goal has always been to help resolve the issue professionally and amicably.

While we respect every customer’s right to leave feedback, we don’t believe this review reflects the reality of the situation, as we provided clear proof that no money was received by us.

We remain available to assist with any concerns and hope to resolve this matter in a more constructive manner.

Best regards,

Hello, you are telling lies. As for my tone, it is a consequence of your conduct! I expect the money you took from me despite your lies that it is not with you back to my account! Greetings!

And where exactly is your proof that you have no money? do you know how pathetic you are By the way, I’m not the only one with this complaint that you don’t give refunds! For reference, read Bad Rating 1 reviews

Hello,

We would like to reiterate that we do not tell lies. We already sent you an email with a screenshot from our payment processor clearly showing that your payment was declined and no funds were taken from your account. This is the proof we provided and we stand by it.

Additionally, we want to clarify that we do issue refunds as long as the transaction is successful and adheres to our terms of service. In your case, no payment was received, which makes a refund impossible.

In any case, we consider this matter closed. If you have any further comments or need clarification, you are welcome to reach out to us via email.

Regards.

И кога точно изпрати тази снимка? Прикачи я тук да видим колко си прав! Вие сте измамници ?? жалки и тъпи измамници! Както казах прочетете си отзивите.

Hello there,

We sent you the screenshot via email on October 4th, 2024, at 14:29 GMT. Please check your inbox for the proof we previously shared. However, to ensure full transparency, here is a link to the screenshot, as requested.

Just in case, here’s another screenshot showing your email address to confirm that it relates to your payment attempt, and how the payment failed. We’ve made sure to obscure all personal details for your privacy, so don’t worry.

As mentioned, this shows clearly that no payment was processed on our end, so no refund is possible. We kindly ask that you review this information carefully.

Once again, we’ve tried to handle this matter professionally, but we will not tolerate further disrespect or baseless accusations. Should you have any additional questions, please continue the conversation via email, as we consider this matter closed.

Best regards.