Cross Sell Do Not Show In Cart Page

Hi @dannyoceans
Thank you for reaching out!

It sounds like your theme doesn’t support showing cross-sells.

How we usually address this type of issue is to have you temporarily switch to a theme we know works, such as Storefront: https://www.ads-software.com/themes/storefront/. If that resolves the issue, then you’ve found what’s causing the conflict.

Then you can contact the theme developer if that’s something you would like to see added to your theme.

In addition to that, it would be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in your reply. Reviewing this will help give me a better idea of how to proceed.

I hope that helps and points you in the right direction. If it doesn’t, let us know and we’ll definitely help you get this sorted.

• This reply was modified 3 years ago by Ilaria Somma a11n.

Hey, Appreciate the response.

I did some testing. I tried using storefront and the same issue with WooCommerce blocks occurs. If I use the standard shortcode that comes default with WooCommerce the cross-sells show up just fine with either my original theme (hello by elementor) or storefront.

I also went ahead and deactivated every plugin (even elementor) outside of WooCommerce and the issue still persisted.

On my staging site I even updated the woocommerce blocks to latest version with no help.

But here is the System Status Report on the production site.

### WordPress Environment ###

WordPress address (URL): https://gingerbeardcoffee.com
Site address (URL): https://gingerbeardcoffee.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 9.17MB
Database Data Size: 6.91MB
Database Index Size: 2.26MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.50MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_posts: Data: 0.31MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 120
custom_css: 2
customize_changeset: 41
elementor_library: 16
nav_menu_item: 24
page: 17
post: 6
product: 16
product_variation: 47
revision: 2
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Elementor Pro: by Elementor.com – 3.4.2
Elementor: by Elementor.com – 3.4.6
Jetpack: by Automattic – 10.2.1
Machete: by Nilo Velez – 3.5.1
WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.27
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
WooCommerce Blocks: by Automattic – 6.1.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.28
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
WooCommerce Square: by WooCommerce – 2.6.0
WooCommerce Subscriptions: by WooCommerce – 3.1.2
WooCommerce: by Automattic – 5.8.0
SEOPress: by SEOPress – 5.2.0

### Inactive Plugins (1) ###

Site Kit by Google: by Google – 1.44.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.2
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Hello Elementor
Version: 2.4.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://gingerbeardcoffee.com
Subscription Statuses: –
WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Florida

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Complete: 167
Oldest: 2021-10-05 21:19:22 +0000
Newest: 2021-10-30 03:42:41 +0000

Pending: 3
Oldest: 2021-10-30 04:13:40 +0000
Newest: 2021-11-06 03:42:41 +0000

### Status report information ###

Generated at: 2021-10-30 03:42:52 +00:00

Hi @dannyoceans ??

Thank you very much for sharing this with us. I have gone ahead and reported this matter to our developers since I can replicate it too.

I currently do not have an ETA on when it will be resolved, but you can keep an eye on the changelog to see when it’s addressed.

If you have any other questions, please let us know ??