• Random downloads are showing in the cross-sells, instead of what I have selected.

    WordPress Environment<br><br>WC Version: 9.4.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.40<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: wpod_<br>Total Database Size: 75.71MB<br>Database Data Size: 70.25MB<br>Database Index Size: 5.46MB<br>wpod_woocommerce_sessions: Data: 34.88MB + Index: 1.04MB + Engine MyISAM<br>wpod_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_downloadable_product_permissions: Data: 0.06MB + Index: 0.10MB + Engine MyISAM<br>wpod_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM<br>wpod_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.16MB + Engine MyISAM<br>wpod_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_ac_abandoned_cart_history_lite: Data: 12.02MB + Index: 0.27MB + Engine MyISAM<br>wpod_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wpod_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_ac_sent_history_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wpod_actionscheduler_actions: Data: 1.91MB + Index: 0.60MB + Engine MyISAM<br>wpod_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_actionscheduler_logs: Data: 1.04MB + Index: 0.69MB + Engine MyISAM<br>wpod_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_comments: Data: 0.10MB + Index: 0.06MB + Engine MyISAM<br>wpod_eum_logs: Data: 5.74MB + Index: 0.02MB + Engine MyISAM<br>wpod_learnpress_courses: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpod_learnpress_files: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_learnpress_order_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_learnpress_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_question_answermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_question_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_quiz_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_section_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_sections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_user_item_results: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_user_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_learnpress_user_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_omnisend_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_options: Data: 3.42MB + Index: 0.10MB + Engine MyISAM<br>wpod_postmeta: Data: 1.95MB + Index: 0.87MB + Engine MyISAM<br>wpod_posts: Data: 1.75MB + Index: 0.17MB + Engine MyISAM<br>wpod_redirection_404: Data: 0.37MB + Index: 0.03MB + Engine MyISAM<br>wpod_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_redirection_items: Data: 0.02MB + Index: 0.03MB + Engine MyISAM<br>wpod_redirection_logs: Data: 0.05MB + Index: 0.01MB + Engine MyISAM<br>wpod_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM<br>wpod_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wpod_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wpod_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM<br>wpod_thim_cache: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wpod_usermeta: Data: 0.21MB + Index: 0.06MB + Engine MyISAM<br>wpod_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_admin_note_actions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_admin_notes: Data: 0.09MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wpod_wc_download_log: Data: 0.04MB + Index: 0.04MB + Engine MyISAM<br>wpod_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_order_product_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM<br>wpod_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM<br>wpod_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wpod_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfconfig: Data: 2.11MB + Index: 0.02MB + Engine MyISAM<br>wpod_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wffilemods: Data: 2.15MB + Index: 0.43MB + Engine MyISAM<br>wpod_wfhits: Data: 0.09MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpod_wfknownfilelist: Data: 1.16MB + Index: 0.13MB + Engine MyISAM<br>wpod_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpod_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpod_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM<br>wpod_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_yoast_indexable: Data: 0.26MB + Index: 0.09MB + Engine MyISAM<br>wpod_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM<br>wpod_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpod_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpod_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM Post Type Counts<br><br>attachment: 447<br>custom_css: 2<br>gp_elements: 10<br>lp_course: 1<br>lp_lesson: 18<br>lp_order: 2<br>lp_question: 20<br>lp_quiz: 1<br>nav_menu_item: 5<br>page: 16<br>post: 6<br>product: 176<br>revision: 235<br>shop_coupon: 2<br>shop_order: 355<br>shop_order_refund: 3<br>wp_global_styles: 1<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (17)<br><br>a3 Lazy Load: by a3rev Software – 2.7.3<br>Autoptimize: by Frank Goossens (futtta) – 3.1.12<br>Code Snippets: by Code Snippets Pro – 3.6.5.1<br>Decorator - WooCommerce Email Customizer: by WebToffee – 1.3.1<br>Easy Table of Contents: by Magazine3 – 2.0.70<br>GenerateBlocks: by Tom Usborne – 1.9.1<br>GP Premium: by Tom Usborne – 2.5.0<br>LearnPress - Export/Import Courses: by ThimPress – 4.0.5<br>LearnPress - WooCommerce Payment Methods Integration: by ThimPress – 4.1.4<br>LearnPress: by ThimPress – 4.2.7.3<br>Redirection: by John Godley – 5.5.1<br>Easy Updates Manager: by Easy Updates Manager Team – 9.0.19<br>W3 Total Cache: by BoldGrid – 2.8.0<br>Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 6.1.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.4<br>WooCommerce: by Automattic – 9.4.2<br>Yoast SEO: by Team Yoast – 23.9 Inactive Plugins (1)<br><br>Gutenberg: by Gutenberg Team – 19.7.0 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 202 B WC Pages<br><br>Shop base: #89 - /view-all-our-downloads/<br>Cart: #90 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #91 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #92 - /my-account/<br>Terms and conditions: #806 - /terms-conditions/ Theme<br><br>Name: GeneratePress<br>Version: 3.5.1<br>Author URL: https://tomusborne.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-25 01:12:32 -05:00<br>Options: ?<br>Notes: 221<br>Onboarding: completed Action Scheduler<br><br>Complete: 4,474<br>Oldest: 2024-10-24 16:26:59 -0400<br>Newest: 2024-11-24 15:08:09 -0500<br><br>Failed: 10<br>Oldest: 2023-02-14 20:06:41 -0500<br>Newest: 2023-06-01 08:58:33 -0400<br><br>Pending: 3<br>Oldest: 2024-11-24 15:23:09 -0500<br>Newest: 2024-11-25 07:31:23 -0500 Status report information<br><br>Generated at: 2024-11-24 15:08:44 -05:00<br>
Viewing 1 replies (of 1 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @wphyp ,

    It seems you’re experiencing an issue with displaying cross-sell products correctly. To help us investigate further, could you share the product links and the screenshot of configuration details from the Linked Products tab? If you do not already have a screenshot tool installed,?Snipboard.io?can be used to easily share screenshots. Additionally, did this issue start after any recent changes on your site, such as a plugin update or customization?

    It would also be helpful if you could share your current System Status Report so we can gain more insight into your setup. You can find this report by navigating to WooCommerce > Status in your dashboard. From there, click Get system report and then Copy for support.

    Once you have this information, please paste it into a code block in your reply or use pastebin.com and share the link with us.

    Looking forward to your response!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.