Lovely Plugin

  • Prathamesh Palve

    (@prathameshp)


    7 years ago

    Hello,

    I really liked your plugin. It has been amazing.
    At initial phases, I thought the support was very week but Ben proved me to be wrong taking all the extra effort to reach me out and clarify all my issues and make sure I was satisfied with the product.

    Thank you, ben for taking time and reaching me out and making sure all the queries were resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I am sorry you feel this. I see you raised two issues and mentioned the first issue was resolved, and the second issue you received an answer. The issue is here: https://www.ads-software.com/support/topic/menu-bar-dropdown-vanishes/
    If you are experiencing difficulty I’d be happy to try to help you sort it out.

    Am I the only one who gets immediate replies to any inquiry? Ben is super helpful. I’m a freebie user.

    Ambyomoron

    (@josiah-s-carberry)

    I second the motion, Sereen. Some people complaining about support–for a free product — might be lacking a little perspective and have unrealistic expectations.
    I made a suggestion a few weeks ago for a new feature and it was included in the very next version. That’s tip-top.

    @sereen,

    No you are absolutely not the only one!

    Support is awesome, especially considering the 500.000+ users!
    The way support is handling all of them ( even the non paying ones!!) is just amazing.

    I basically bought a Pro license just to support them, and am glad I did, because the Pro features are finger licking good haha!

    Annie

Viewing 4 replies - 1 through 4 (of 4 total)
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