CSV Import Alternative Not Working

We’re looking into that. Seems to be something causing that not to work for some folks (me included). but it does work for some too.

Can you try this alternative?

https://docs.sendpress.com/article/13-csv-import-alternative

The CSV alternative import is the part that I am experiencing the issue with. I wasn’t aware there was another way to import.

Can you contact us through our contact form?

https://sendpress.com/contact-us/

I’d like to collect some info that probably shouldn’t be posted in a public forum. Hopefully we can figure it out.

We are looking into import issues reported elsewhere. It’s possible that if we have more info it will help lead to a resolution.

Please click the following link for instructions on what info to provide support.

https://docs.sendpress.com/article/72-what-information-should-i-provide-for-a-support-ticket

I’m having the same issue. I submitted some backtrace error info for your review in the GitHub repo.

https://github.com/brewlabs/sendpress/issues/141

I have submitted the information you requested.

We released some changes that should fix CSV import. Please try importing again and let me know if it doesn’t work.

I updated yesterday to v1.7.7.11. I just tried adding 2 entries using the CSV alternative import and it did not work.

I don’t want to confuse the issue here, I’m not having any troubles importing into a WP multisite using the “Add” subscriber, and then pasting a CSV file into the import box. The import feature is having an issue with the CSV upload for importing in a WP multisite.

Uploading a CSV for import on a WP single site works fine, just the multisite is off. Reviewing your class-sendpress-view-subscribers-csvimport.php it looks clear that it’s intended only for the WP single site. I get the following error:
We had a problem saving your upload.

Click the link to see a screenshot and if you look at the image url, you will see the format for storing a file in a WP multisite upload directory. I think this will help you correct this for WP multisite.

The message, “No file selected.” in the image, is the result after submitting the file by pressing the “Upload” button.

ina2n,

I was told multisite was patched/fixed. So try updating and give it another try. If it does’t work we’ll gather some additional info and see if we can figure it out.

Same issue and I verified this on two different WP multisites. After selecting the file to upload with the browse button, then hitting Upload, the screen simply returns to “No file selected.”

Here’s an image:
https://pastebin.com/Zmv7zxjB

I just updated to 1.7.7.28 and the Alternative CSV import worked properly. Thank you.