CSV not importing to Leads CRM

  • Resolved rmc42

    (@rmc42)


    4 years, 7 months ago

    Hi, l have been trying to upload some leads for some time but to no avail. I downloaded the smaple csv and even after inputting a few lines of demo data (no special characters or anything), it still fails to import. I have noted this is a common problem please look into it. I will share my demo csv on the email.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @rmc42

    The following things you need to check before importing.

    -> CSV needs to be exactly the same format as the sample CSV. You can not change the columns header titles.
    -> Email address is a required field.
    -> No special character supported.

    If these 3 things are clear, you should not face any problem. Otherwise, you can contact our support directly or share the CSV file uploading somewhere.

    Thanks

    Thread Starter rmc42

    (@rmc42)

    Hi, l can confirm those 3 conditions were met and l spoke to support, she managed to upload the CSV on her end. However, when l try the same CSV it doesn’t import or give an error message. I am suspecting there might be a conflict l’m not too sure.

    I understand @rmc42. You can check the conflict or if you need further help investigating the problem, feel free to contact our support again ??

    Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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