CTA in slides not working in Desktop

  • Resolved studiotimo

    (@studiotimo)


    3 weeks, 2 days ago

    Hello, thank you for creating the amazing plugin! I tried a few other sliders, but GutSlider is the BEST!!!

    But I noticed one issue. I have 3 slides in the GutSlider. In each slide, I added Info Box. Each InfoBox contains title/description and CTA (Call To Action). These CTA have internal links that can take the users to various deeper sections of this website. The links seem to work well in Tablet and Mobile, but not working in Desktop. Instead of being linked to the linked section, the slider navigates to the next slide. But I also noticed it works fine even in Desktop sometimes. Could you advise? I tried many things including clearing browser cache and running “Purge All” in the LightSpeed Cache Plugin. None of them was solving the problem. Could you advise?

    I also want to mention that when the CTA links are not working, I noticed the whole slider area (any area in the image of the current slide) is clickable (to go to next slide). I think this is not working as intended, and it’s probably the cause of the issue I’m describing.

    Please try clicking ‘Learn More’ button in any slides in the slider (you see as soon as you landed in the website). If you access it in Desktop, clicking the button will make the slider navigate to the next slide (which is the issue).

    • This topic was modified 3 weeks, 2 days ago by studiotimo.
    • This topic was modified 3 weeks, 2 days ago by studiotimo.
    • This topic was modified 3 weeks, 2 days ago by studiotimo.
    • This topic was modified 3 weeks, 2 days ago by studiotimo.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter studiotimo

    (@studiotimo)

    I should’ve mentioned that I was using Flexible.

    Plugin Author Binsaifullah

    (@binsaifullah)

    Hi,

    Thanks for sharing the issue, can you please let me know which plugin you are using for info box? or are you just using core blocks or something else?

    Thread Starter studiotimo

    (@studiotimo)

    Hello, I’m using Astra theme, if it’s helpful. I think what I’m using is just basic Info Box it comes with it.. (I’m not sure it’s the same Info Box that’s for Gutenberg Editor or a specific Info Box that came with Astra theme) but I’m not sure, as I’m a WP newbie. Let me share my screenshot how I selected it: https://imgur.com/a/y5LMmZb

    I’m trying another slider right now, and it seems to work better without the CTA issue. If you access my website right now, you might be able to see two sliders in the landing page. The second slider is GutSlider. It’s worth noting that I experienced same CTA issue when I was using the basic “Slider” that came with the Astra theme.

    It’s been so weird, though. Sometimes when I was using my laptop (MBP 16 inch) only outside at a library and check it, it works without a problem. But, as soon as I get home, I usually connect my MBP with my external monitor and test it, I see the issue right away. So bizarre..

    Sorry, but I might be using another slider cause I need to launch this website soon, but thank you!

    Plugin Author Binsaifullah

    (@binsaifullah)

    Thanks for your feedback.

Viewing 4 replies - 1 through 4 (of 4 total)
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