CTA link update is not working

running the Radicati theme built with Timber -someone else built this for us a few years ago.

If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

Custom/commercial products are not supported in these forums.

Thanks for the quick response.
I have a clarification question – Does this mean that updating the menus -particularly the CTA is at the theme level.
I was able to update the regular header menu, but this CTA and also a form in the footer seem to be resistant to edits and updates.

The fun thing is that the organization that built it is no longer supporting this type of work…

By the way, are using plugin called CTA plugin for WordPress – Easy Side Tab ?

No, we are not.

Hi @jacqste,

What is the correct link?

The Donate button goes here right now.

https://interland3.donorperfect.net/weblink/weblink.aspx?name=evols&id=1

Thanks!

The button is supposed to go to https://evols.org/donate
When I am in customize, that is the link it is set to when I am within WordPress. but when you click it, it goes to the old link.

Hi @jacqste,

Ok. Thanks. Now we know:

1) The current header Donate button goes to https://interland3.donorperfect.net/weblink/weblink.aspx?name=evols&id=1

2) It should go to the new https://evols.org/donate

3) I see your footer Donate Now link goes to https://evols.org/donate

I would definitely reach out to the theme provider for this issue. But, if you want to try more troubleshooting you can:

1) Clear your server cache. Or, turn off server-side caching for now. Bring up your site in incognito or private mode.

2) Disable any plugins that look like they could affect the top menu buttons.

3) Change the link to the Volunteer Login button and see if the change takes effect. Just to test since it’s in the same HTML div tag as the Donate button.

Good luck!

• This reply was modified 5 years, 2 months ago by mark l chaves. Reason: Added incognito suggestion

I found the error.
I cleared the server-side cache and moved a custom html block out of the header area.
I don’t know why that made it change, but it is now working.

I so appreciate the help!

Jacqueline

• This reply was modified 5 years, 2 months ago by jacqste. Reason: solved