CTX Feed Custom Fields not working

  • Goodmorning,

    we are experiencing an issue with Custom Fields created by CTX Feed: we enabled and filled in a few fields (Material and MPN) but the fields are not showing in our Feeds (we already tried saving and updating several times).

    We are using Elementor and MetaBox plugin on this website. Could it be a misconfiguration or a conflict issue?

    Do you have any suggestion to solve this?

    Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hi @frucci

    The possible reason could be caching. Please go to manage feed > find the clear cache button on the right top and clear the cache. Once cleared, try editing the feed and you should find the attribute under the custom attribute & field meta.

    Also, make sure no caching plugin is not caching the feed. Here, you can find the instructions on how to exclude the feed directory from caching.

    Thank you,

    • This reply was modified 1 year, 1 month ago by ansarybadal.
    Thread Starter Francesco Lastrucci

    (@frucci)

    Hi Badal, thanks for your help.

    Unfortunately it isn’t a caching issue as disabling the caching plugin (FlyingPress) and purging the CTX Feed cache doesn’t solve the issue.

    Do you have any other ideas? Do I need to activate debug mode?

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @frucci

    Can you please try creating a new feed, including the custom attributes? If the attributes get included in the new feed, then it must be caching. But, if the attributes are not included even in the new feed, please get in touch with us from here, as we have to inspect it from the backend.

    Best regards,

    Thread Starter Francesco Lastrucci

    (@frucci)

    Hi @ansarybadal
    Unfortunately I’ve just tried creating a new feed but fields are still not populating. I’m going to get in touch with you.

    Best regards.

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @frucci

    Can you please, open a ticket here?

    Thread Starter Francesco Lastrucci

    (@frucci)

    I have already contacted you via the form. Thank you!
    @ansarybadal

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @frucci

    Thank for reaching us via our support channel. Our support team will reach you shortly.

    As we won’t continue the conversation here, we are marking this topic resolved.

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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