• Resolved adriandigitalchaos

    (@adriandigitalchaos)


    Getting this error which eventually resolves itself after a while but appears again with no set interval. Whenever it happens, all the JS on the page stops working along with all PHP/content not outputting where the error ends. The plugin has been disabled for the time being:

    Uncaught Requests_Exception: cURL error 28: Operation timed out after 9213 milliseconds with 831 out of 1025 bytes received in /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-includes/Requests/Transport/cURL.php:422
    Stack trace:
    #0 /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-includes/Requests/Transport/cURL.php(177): Requests_Transport_cURL->process_response('{"pagination": ...', Array)
    #1 /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-includes/class-requests.php(379): Requests_Transport_cURL->request('https://api.ins...', Array, NULL, Array)
    #2 /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-includes/class-requests.php(231): Requests::request('https://api.ins...', Array, NULL, 'GET', Array)
    #3 /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-content/plugins/feed-them-social/includes/feed-them-functions.php(2735): Requests::get('https://api.ins...')
    #4 /srv/bindings/3e95cf9afdb049fcac3f811a89599c43/code/wp-content/plugins/feed-them-social-combined

    Below is the system report for the plugin:

    ### Begin System Info ###
    SITE_URL:                 https://www.algomau.ca
    Feed Them Social Version: 2.6.7
    
    -- WordPress Configuration:
    WordPress Version:        5.1.1
    Multisite:                No
    Permalink Structure:      /news/%postname%/
    Active Theme:             UnderStrap Child 0.5.2
    PHP Memory Limit:         256M
    WP_DEBUG:                 Disabled
    
    -- Webserver Configuration:
    PHP Version:              7.2.16
    Web Server Info:          nginx181
    
    -- PHP Configuration:
    Safe Mode:                No
    Upload Max Size:          100M
    Post Max Size:            100M
    Upload Max Filesize:      100M
    Time Limit:               120
    Max Input Vars:           10000
    Allow URL File Open:      On ()
    Display Erros:            N/A
    
    -- PHP Extensions:
    json:                     Your server supports json.
    FSOCKOPEN:                Your server supports fsockopen.
    cURL:                     Your server supports cURL.
    curl_multi:               Your server supports curl_multi_select.
    
    -- FTS Settings->Global Options: 
    Cache time: 1 Day (Default)
    
    -- Active Plugins: 
    ACF: Better Search: 3.1.2
    ACF: Dynamic Year Select Field: 0.1.0
    AddToAny Share Buttons: 1.7.34
    Advanced Custom Fields: Table Field: 1.3.5
    Advanced Custom Fields PRO: 5.7.13
    Ajax Search Lite: 4.7.23
    Breadcrumb NavXT: 6.2.1
    Category Order and Taxonomy Terms Order: 1.5.5
    Customize Submit Button for Gravity Forms: 1.0.0
    Duplicate Post: 3.2.2
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.6.7
    Feed Them Social Combined Streams: 1.2.0
    Google Analytics Dashboard for WP (GADWP): 5.3.7
    Gravity Forms: 2.4.6
    Insert PHP Code Snippet: 1.2.6
    Multiple Columns for Gravity Forms: 3.0.3
    Native PHP Sessions for WordPress: 0.6.9
    Nested Pages: 3.0.7
    Redirection: 4.1
    Regenerate Thumbnails: 3.1.0
    Simple Banner: 2.1.0
    The Events Calendar: 4.8.2
    The Events Calendar: Community Events: 4.6.1.1
    The Events Calendar PRO: 4.6.2
    WP Redis: 0.7.1
    Yoast SEO: 10.0
    
    -- Custom Token or Keys added to Options Pages
    -- You must have a custom token to use the feeds
    
    Facebook App Token:         Yes
    Twitter Consumer Key:       No
    Twitter Secret:             No
    Twitter Token:              Yes
    Twitter Token Secret:       Yes
    Pinterest Token:            No
    Instagram: 		    Yes
    YouTube: 		    No
    
    -- FaceBook & Twitter Date Format and Timezone
    
    Date Format: one-day-ago
    Timezone: America/New_York
    
    -- Hide Facebook Images in Posts:
    
    Hide: No
    
    -- Hide Facebook Error Handler:
    
    Hide: No
    
    -- Fix Twitter Time:
    
    Fix: No
    
    -- Disable Magnific CSS:
    
    Fix: No
    
    -- Fix Internal Server Error:
    
    Fix: No
    
    -- Load More Options:
    
    Override: No
    
    -- Premium Extensions:
    
    FTS Combined Streams:    Yes
    ### End System Info ###

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter adriandigitalchaos

    (@adriandigitalchaos)

    Any support on this?

    Plugin Author slickremix

    (@slickremix)

    Sorry for the delay here, we seemed to have not received a notice on this ticket. What is the shortcode you are using? And also maybe try going to the Settings > Global Options page and check the option for Fix Internal Server Error, it’s near the bottom of the page. Let me know how it goes.

    Spencer

    Thread Starter adriandigitalchaos

    (@adriandigitalchaos)

    Hi,

    Thanks for the reply.

    Below is the shortcode we’re using, either of 2 actually:
    [fts_mashup posts=3 social_network_posts=3 words=15 center_container=yes show_social_icon=right show_media=top show_date=yes show_name=no twitter_name=@algomaresearch]

    [fts_mashup posts=3 social_network_posts=1 words=15 center_container=yes show_social_icon=right show_media=top show_date=yes show_name=no facebook_name=30852262236 twitter_name=algomau instagram_type=user instagram_name=184494517]

    I enabled the option you referred, cleared FTS and the website cache but still the same problem.

    The website is currently on a Pantheon server if that helps as well.

    I currently have a try catch which outputs this line only:
    Error: cURL error 28: Operation timed out after 9276 milliseconds with 834 out of 975 bytes received

    But the full error is as follows:
    Fatal error: Uncaught Requests_Exception: cURL error 28: Operation timed out after 9974 milliseconds with 834 out of 976 bytes received in /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-includes/Requests/Transport/cURL.php:422 Stack trace: #0 /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-includes/Requests/Transport/cURL.php(177): Requests_Transport_cURL->process_response('{"pagination": ...', Array) #1 /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-includes/class-requests.php(379): Requests_Transport_cURL->request('https://api.ins...', Array, NULL, Array) #2 /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-includes/class-requests.php(231): Requests::request('https://api.ins...', Array, NULL, 'GET', Array) #3 /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-content/plugins/feed-them-social/includes/feed-them-functions.php(2735): Requests::get('https://api.ins...') #4 /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-content/plugins/feed-them-social-combined-streams/feeds/mashup/mas in /srv/bindings/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/code/wp-includes/Requests/Transport/cURL.php on line 422

    Plugin Author slickremix

    (@slickremix)

    Since this has to do with a paid extension can you please login to your account and go to the Support page on our site and create a ticket and just copy this info from your last response. https://www.slickremix.com/support/

    Spencer

    Thread Starter adriandigitalchaos

    (@adriandigitalchaos)

    Okay

Viewing 5 replies - 1 through 5 (of 5 total)
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