• Resolved ybholy

    (@ybholy)


    I can’t connect my website to jetpack. The issue started yesterday after i uninstalled my previous WordPress and reinstall it on another hosting (new host )

    What can i do now to fix it. I’ve been trying it since yesterday.

    Help please.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about the delay in writing back to you.

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    What did you find caused this error? I’m getting it trying to sync Woocommerce products to Square.

    • This reply was modified 6 years, 9 months ago by Mark Burgess.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @markburgess The error itself is a generic Curl communication error. In the case above it applied to the Jetpack plugin when communicating with the WordPress.com service, but since you are having trouble with different services, I would recommend that you get in touch with the plugin authors about this.

Viewing 3 replies - 1 through 3 (of 3 total)
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