cURL error 28: Operation timed out after 10000 milliseconds

I suggest you to run a health check on your site to find out the issue:

https://www.ads-software.com/plugins/health-check/

Also, contact your hosting tech support about this issue.

Thank you a2hostingrj
I already ran a health check, an that’s how I found out that it was the error 28. The text says : REST API request failed with an error
Then I deactivated the plugins one by one, without finding the origin of the issue.

I also contacted OVH, but it’s not their responsability

• This reply was modified 2 years, 9 months ago by franchiseurpbm.

Hello,

Are you using a VPS/Dedicated or Shared Hosting plan?

Then I deactivated the plugins one by one, without finding the origin of the issue.

If all third party plugins were disabled, and the problem persists this might be related to the server. I strongly suggest to contact your hosting tech support again.

Hello @stfrosty
It’s a shared hosting plan

@a2hostingrj I agree with you. They told me again that my support level is only for critical issues..

Hey @franchiseurpbm,

I see “cURL error 28” a lot when

1) There’s a firewall on the webserver blocking 2-way communication to a host your site needs to talk with.

2) The webserver has an outdated cURL program.

Just to echo @a2hostingrj, that means your hosting provider needs to fix those.

For anyone else that runs into this, if you search the .org forums using “cURL error 28”, you should see a lot of threads as recent as 2-3 days. And, if you Google “cURL error 28”, you’ll see a few tutorials on how to fix the problem (almost always a hosting issue). You can share those with your hosting provider if they don’t know what a “cURL error 28” is.

You might need to shop around for another hosting provider if they’re still not helping you. There are plenty to choose from ??

Good luck!