cURL error 6: Could not resolve host: www.facebook.net

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  • Hi!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It sounds like cURL may not be activated via your hosting. There’s some information here on this: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-3

    Also, could you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow the below steps:

    1. Head to Marketing > Facebook.
    2. Enable debug mode at the bottom of the screen and save the settings.
    3. Repeat the steps to replicate the error.
    4. Head to WooCommerce > Status > Logs.
    5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
    6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

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    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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