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Resolved thuris
(@thuris)

1 year, 7 months ago

We are using Printify with Woocommerce. They are connected via the Legacy API and we have no issues with data getting delivered in either direction (products are published, media is transferred, orders are sent to Printify). We have the Printify Shipping plugin active, and have it set to override Woocommerce shipping rates, and it does.

Printify sends prices and shipping fees as US dollars but because our default store currency in Woocommerce is CAD (Canadian dollars), Woocommerce is treating these numerical values that represent USD as though they represented CAD amounts.

Here how this affects prices, tax and shipping: taxes are fine, as Woocommerce applies them as a percentage on top of prices; prices are (sort of, awkwardly) manageable, since we can set the number of US dollars in Printify to correspond to the number of CAD they should be; but shipping does not work right at all, as these are not values we can edit. Also these amounts end up being rounded to the nearest unit of local currency (we have the site set up to switch to about 20 local currencies for payment).

Is something wrong with Printify’s representation of these currency values? Is this an error in Woocommerce, that it assumes all incoming price information will be in the default store currency? Where might I start looking if I wanted to write PHP to fix this?

This is the very last issue keeping our shop from opening!

Viewing 3 replies - 1 through 3 (of 3 total)

Saif
(@babylon1999)

1 year, 7 months ago

Hello @thuris,

I understand the product prices are passed to your site in USD with no regard to the currency conversion rate.

I’m not sure how Printiy really works, but checking their documentation I can see there’s an option to change the billing currency of your store.

This forum is for WooCommerce core-related topics, so the contributors here might not know the answer to your questions. Additionally, debugging third-party integrations is not within our scope of support.

If you need further assistance, I suggest you contact Printify directly from here: https://help.printify.com/hc/en-us

Cheers!

Thread Starter thuris
(@thuris)

1 year, 7 months ago

Hi @babylon1999,

Thanks for your reply. I’m looking for where to hook in to Woocommerce and multiply these amounts by the exchange rate, if that’s possible by adding an action. I assume this would be in two different places: first, when a product is being created or updated through the API (so, after the product data is received but before it is saved to the database); and second, after the shipping fee for a cart has been received but before it’s displayed to the customer.

Saif
(@babylon1999)

1 year, 7 months ago

’m looking for where to hook in to Woocommerce and multiply these amounts by the exchange rate, if that’s possible by adding an action.

If you’re comfortable with PHP, you can work around the following hook to recalculate the cart price so it matches the price in CAD woocommerce_cart_calculate_fees .

You can find examples of how to use the hook in this guide.

I want to note that custom code/solutions are unfortunately beyond the scope of our support. If you need further assistance with this, I suggest hiring a WooExpert or posting about this WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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