currency converter changing to euro for UK

  • Resolved krism2022

    (@krism2022)


    2 years, 3 months ago

    I had the automatic currency converter activated for various currencies including Euros.
    I have had to remove Euros because on showing someone the site yesterday it kept saying on the product catalogue page I was in Ireland and it was showing in Euros but on clicking on a product the product page was then in pounds sterling and the banner disappeared.

    I was most definately in central England.

    I have removed Euros until this can be sorted.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out.

    By default, WooCommerce doesn’t have the functionality to convert the currency. It seems like you are using some plugin for that.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment. r

    Best,

    Thread Starter krism2022

    (@krism2022)

    Woo-Commerce / Settings / (9th tab) Multi-currency 

    
### WordPress Environment ###

WordPress address (URL): https://krismercerart.co.uk
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### Status report information ###

Generated at: 2022-08-12 12:36:54 +00:00

    Hello,

    I had the automatic currency converter activated for various currencies including Euros.

    It looks like you are using the WooCommerce Payments multi-currency feature.

    Can you re-check that the multi-currency settings are made according to our documentation below, please?
    https://woocommerce.com/document/payments/currencies/multi-currency-setup/

    If that does not help, please contact us at the WooCommerce payments forum for further assistance:
    https://www.ads-software.com/support/plugin/woocommerce-payments/#new-topic-0.

    Note: Be sure to include a link to this forum so that we can check what troubleshooting steps have been already taken.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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