Currency converter Support

  • Resolved cath88

    (@cath88)


    5 years, 7 months ago

    Hi. Something seems to have gone wrong with the Aelia currency converter support. All my feeds now have incorrect pricing except for the default currency. All the others seem to be copying the price values from each other. Manually processing the feeds seems to only change which feed the prices are being copied from. Some urgent assistance would be most appreciated.
    Note the currency converter itself seems to be working perfectly i.e all front end prices in different currencies are correct. The feeds however have incorrect prices. The Currecy plugin was recently updated so im not sure if perhaps this has led to the issue

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi cath88,

    We have just tried replicating the issue but all seems to be working fine for us.

    We have been testing with this version of the Aelia Currency Switcher for WooCommerce: version 4.6.8.181210

    I am not sure what you mean by “All the others seem to be copying the price values from each other. Manually processing the feeds seems to only change which feed the prices are being copied from”?

    Best,
    Eva

    We updated the Aelia plugin to the most recent version (2.0.4.190201) and are not able to reproduce the issue at hand. All works fine for us.

    Are you using the automated currency exchanger or do you fill in the currency prices yourselves?

    Best,
    Eva

    Just to be sure, the Aelia option is still enabled in your plugin settings?
    https://www.dropbox.com/s/fyqeqcmym2a8p0g/aelia-enabled.png?dl=0

    best
    Eva

    Thread Starter cath88

    (@cath88)

    Hi. The Aelia option is checked, as mentioned above the prices on the front end are working perfectly using the currency via the page URL function. The links in the feed are correct too. Just the prices are all wrong as mentioned before they seem to be copying one currency. Going over everything again carefully just in case

    Thread Starter cath88

    (@cath88)

    I have also just noticed that this is happening on both my websites (separate installations)

    Thread Starter cath88

    (@cath88)

    Sorry forgot to mention I am using the automated exchange rates

    We cannot reproduce the issue, whatever we try, it keeps working for us. As you state it all works fine on your website I assume nothing is wrong with these settings?

    https://www.dropbox.com/s/5uyw2nhdu2sfpck/Aelia-settings.png?dl=0

    Thread Starter cath88

    (@cath88)

    yes those settings are fine. The problem is most definitely there in two completely separate installations. How do I provide you with access to check. All my feeds except for default ones are sending Google the wrong prices and this is causing a lot of inconvenience

    • This reply was modified 5 years, 7 months ago by cath88.

    Please reach out to us by email on [email protected] and reference this topic. We will take it from there.

    Best,
    Eva

    Assuming the issue at hand has been resolved and our support is no longer needed I am going to close this issue for housekeeping reasons.

    Please feel free to reach out again whenever you need our help.

    All the best,
    Eva

Viewing 10 replies - 1 through 10 (of 10 total)
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