Currency issue

  • Resolved zuerstdigital

    (@zuerstdigital)


    5 years, 1 month ago

    The emails sent to the customers show a different currency(Euro) than the default currency(USD) or currency of the shipping country selected at checkout. Refer to the screenshots given below.

    Currency in order details: https://snipboard.io/7P1aNy.jpg
    Currency in the email sent: https://snipboard.io/lGVgft.jpg

    We would like to show the currency in USD or the currency of the shipping country in cart abandonment emails sent.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @zuerstdigital,

    Thank you for reaching out to us.

    It should not happen. WooCommerce Cart Abandonment Recovery uses the default currency set in woocommerce settings.

    which currency you have set in the Woocommerce setting?

    Are you using any currency plugin? as it may cause this issue.

    Looking forward to hearing from you.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @zuerstdigital,

    Since we haven’t heard back from you here,

    We are going to go ahead and close out this thread. Feel free to start a new thread if you have further issues.

    Thanks! ??

    Thread Starter zuerstdigital

    (@zuerstdigital)

    In the Woocommerce settings, the currency is Dollar and we are using a WooCommerce Multi-Currency plugin by villa theme.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @zuerstdigital,

    It should not happen.

    Can you please open a support ticket here so we can take a closer look at this issue?

    We are looking forward to hearing from you.

    Thank You!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Currency issue’ is closed to new replies.