Currency notification banner removal

  • Resolved atelierregain

    (@atelierregain)


    2 years, 3 months ago

    Hello, I have a notification that appears on top of the screen of our woocommerce website’s home page that I need to remove.
    When our customers in France log into https://www.atelierregain.com website they see a purple message on top of the screen saying: “we noticed that you are in the united states, we have converted our prices into dollars to make your shopping process easier”. My “enable debug mode” is unchecked in my multi-currency dashboard and still the message appears. Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there!

    Thank you for contacting us! ??

    I understand you’d like to remove the notification bar on the top of your site, which is for switching currency.

    Could you confirm if you are using this plugin – WOOCS – Currency Switcher for WooCommerce Professional?

    The notice may be getting added by the plugin above.

    Or are you using any other currency switcher plugin?

    Thread Starter atelierregain

    (@atelierregain)

    hello, no we are not using any currency switcher plugin.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @atelierregain!

    Thanks for the follow-up!

    hello, no we are not using any currency switcher plugin.

    Could you please see if disabling the Store Notice feature under Appearance→Customize→WooCommerce→Store Notice removes the banner?

    If the problem persists, please check if you have added any custom code/hook that manipulates your store notice display.

    Also, it would be helpful if you shared with us a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    We will be waiting for your update!

    Thread Starter atelierregain

    (@atelierregain)

    Hello, store notice was already disabled.
    This is my system report, thank you:

    
### WordPress Environment ###

WordPress address (URL): https://atelierregain.com
Site address (URL): https://atelierregain.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: ?

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.12
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.77.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.0
WC Database Prefix: wp_
Total Database Size: 17.05MB
Database Data Size: 12.95MB
Database Index Size: 4.10MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.48MB + Index: 0.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.48MB + Index: 0.30MB + Engine InnoDB
wp_bw_pricing_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
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wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_postmeta: Data: 2.50MB + Index: 1.20MB + Engine InnoDB
wp_posts: Data: 1.16MB + Index: 0.09MB + Engine InnoDB
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wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.33MB + Index: 0.19MB + Engine InnoDB
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### Post Type Counts ###

attachment: 490
custom_css: 2
elementor_library: 2
nav_menu_item: 27
page: 13
post: 11
product: 169
product_variation: 6
revision: 108
salient_g_sections: 1
shop_order: 10
shop_order_refund: 4
wp_global_styles: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Boxtal Connect: by API Boxtal – 1.2.14
Creative Mail by Constant Contact: by Constant Contact – 1.5.3
Facebook for WooCommerce: by Facebook – 2.6.15
FileBird Lite: by Ninja Team – 4.9.8
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.5
Jetpack: by Automattic – 10.9.1
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.7.1
Salient Core: by ThemeNectar – 1.9.4
Salient Demo Importer: by ThemeNectar – 1.4
Salient Home Slider: by ThemeNectar – 1.4.1
Salient Nectar Slider: by ThemeNectar – 1.7.2
Salient Portfolio: by ThemeNectar – 1.7.1
Salient Shortcodes: by ThemeNectar – 1.5
Salient Social: by ThemeNectar – 1.2.2
Salient Widgets: by ThemeNectar – 1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WooCommerce Payments: by Automattic – 4.2.2 (update to version 4.5.1 is available)
WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 (update to version 1.26.3 is available)
WooCommerce: by Automattic – 6.5.1 (update to version 6.8.0 is available)
Yoast SEO: by Team Yoast – 19.0
WPForms Lite: by WPForms – 1.7.5.5

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Google Listings and Ads: by WooCommerce – 1.13.3
Hello Dolly: by Matt Mullenweg – 1.7.2
MailPoet 3 (New): by MailPoet – 3.89.3
Purge Varnish: by Dsingh <[email protected]> – 2.5

### Dropin Plugins (1) ###

object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

EasyWP Plugin: by Namecheap
Inc. – 1.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #27 - /shop/
Cart: #28 - /cart-2/
Checkout: #29 - /checkout-2/
My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Salient
Version: 14.0.5
Author URL: https://themeforest.net/user/themenectar
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php

### WooCommerce Payments ###

Version: 4.2.2
Connected to WPCOM: Yes
Blog ID: 203330835
Account ID: acct_1KY7rV2H7eZuaZ7c

### Action Scheduler ###

Complete: 970
Oldest: 2022-07-12 08:13:10 +0000
Newest: 2022-08-11 07:33:35 +0000

Failed: 12
Oldest: 2022-04-26 08:01:17 +0000
Newest: 2022-08-04 08:30:00 +0000

Pending: 6
Oldest: 2022-08-12 01:20:11 +0000
Newest: 2022-08-17 11:34:04 +0000

### Status report information ###

Generated at: 2022-08-11 08:38:39 +01:00
    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi there.

    It sounds like this might be the Shipping debug setting found under “WooCommerce > Settings > Shipping > Shipping options” here:

    https://snipboard.io/hRgoFH.jpg

    If you do have that enabled, please disable it to see if it makes a difference.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Currency notification banner removal’ is closed to new replies.