Cust order email contains PostID instead of OrderID

  • Resolved davidethomas

    (@davidethomas)


    2 years, 9 months ago

    Having big problems with this plugin (1.4.3) for a vanilla WooCommerce install (6.0.0). Using the standard email templates supplied with WC.

    When installed I made sure the Activation didn’t change previous order numbers and set the ‘Next Order’ number was 50 more than the last (to make sure I didn’t clobber any orders).

    The new OrderIDs were mostly sequential, but then periodically we’d get gaps. The most recent order jumped from 2849 to 2900 – don’t know why?

    The biggest problem is the order emails going out to customers – these are the vanilla email templates shipped with WC and they specify the PostID instead of the plugins OrderID – so customers are paying us specifying one number and we’re trying to match it to another.

    Had to deactivate the plugin and now things are totally screwed. Very frustrating…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @davidethomas,

    Thanks for reaching out.

    Could you please share the WooCommerce system status report (WooCommerce>status>system status report) for a better understanding? If you have any privacy concerns, you can share the details via this link.

    Thread Starter davidethomas

    (@davidethomas)

    Thank you for your help!

    Here’s the status report.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @davidethomas,

    Thanks for sharing the information. It seems like you are using some third-party email customizer plugins and they might returns the post_id instead of the order number generated by our plugin.

    If you like to make any of your other plugins compatible with the Sequential Order Numbers for WooCommerce, please make the below tweak.
    Instead of referencing $order->id or $order->get_id() when fetching order data, use $order->get_order_number().

    Plugin Author WebToffee

    (@webtoffee)

    Hi @davidethomas,

    This thread has been inactive for a bit. So we will go ahead and set this thread to resolve – please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 4 replies - 1 through 4 (of 4 total)
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