Custom additional fields not appear on the order page

Hi Albert,

Thank you for the heads up!

We will have a look at this issue and get back to you.
Just to be sure that I understood you correctly, you are saying that the custom fields that you had added using our plug-in is not being displayed anymore after updates to WooCommerce. Is that correct?

Thanks,
ThemeHigh – Support

hi !
yes
Exact.
It is displayed in the FrontEnd of the web, and also correctly in the plugin configuration page
But within the detail of the order, it has “disappeared”.
But … the data is saved correctly.
I have tried exporting the order data to csv, and if I save the custom field I added with its plugin correctly.

The “only” problem is that it is not displayed on the order page.

Thanks for your support.

Hi Albert,

Could you confirm if you are using the latest version of our plug-in and if the “Display in Order Detail Pages” has been checked?
It looks like you must have if it just disappeared. If you already have the latest version of the plug-in, could you raise a ticket with us with your admin details so that we can have a look?

Regards,
ThemeHigh – Support

hello !
Yes, i have the latest version and i have check “display in order pages”.

I will send the ticket on your website now. Thank you

Hi!

I found the cause: plugin ACF (Advanced Custom Fields).

I have asked ACF support and this is what I have been answered:
This is expected behavior added in v5.5.13 and enabled by default in 5.6.0. ACF now removes the default WP custom fields metabox in an attempt to speed up the load times of the post edit page.

This feature can be disabled with the following code:

add_filter('acf/settings/remove_wp_meta_box', '__return_false');

Adding this code in your functions.php, custom fields reappear.
Thanks ThemeHigh and ACF for support…

• This reply was modified 7 years, 6 months ago by Albert Calzada.

Hi Albert,

That is great! Thank you for the update ??

Regards,
ThemeHigh – Support