custom amount

Hi @lucaf74 ,

You came to the right place, I’m happy to help you resolve that.

We never released an update that would disable this functionality. When you go to the Build Tab, then navigate to the Donation Amount and Levels Block, does the block settings have an option enabling you to set a custom amount?

You can view this screenshot to see what I mean — https://share.zight.com/NQunqpPQ.

If it does, simply toggle it again to enable the custom amounts.

Looking forward to helping you get to the bottom of this!

Hi Robin, thank you for your quick response. The configuration is correct, but the custom amount box does not appear on the frontend. (Sorry for my poor English)

Hi @lucaf74 ,

Your English is perfect! And I genuinely understand, as English is not my first language as well.

I haven’t been able to replicate this on a test site, however.

Can you try re-adding the Donation Amount and Levels block? When you create a new form, does the issue persist?

If you have any caching plugins, you might also want to clear them after updating the form.

Looking forward to helping you get to the bottom of this!

Hi Robin, I cleared the cache and created a new module, but unfortunately, it hasn’t changed

Modulo di donazione – ETIQUA

Hi @lucaf74 ,

At this point, we need to check for possible conflicts. Here is what you should do:

Step 1: Disable Plugins

1. In the dashboard, navigate to the “Plugins” menu on the left sidebar. You will see a list of all your installed plugins. Select the checkboxes next to the plugins you want to disable.
2. After deactivating the plugins, visit your website to see if the issue has been resolved. If it’s fixed, the problem was likely caused by one of the plugins.

Step 2: Enable Plugins One by One

1. To identify the specific plugin causing the issue, re-enable your plugins one at a time.
2. After reactivating each plugin, check your website to see when the issue reappears. This will help you pinpoint the problematic plugin.
3. Once you identify the problematic plugin, you can leave it deactivated, update it, or seek support for a fix.

Step 3: Troubleshoot Themes
If the issue persists even after deactivating plugins, you may need to check if your theme is causing the problem.

1. Go to the “Appearance” menu in your dashboard.
2. Click on “Themes” to see the list of installed themes.

Step 4: Activate a Default Theme

1. Activate a default WordPress theme, like Twenty Twenty or Twenty Twenty-One. To accomplish this, click the “Activate” button on the default theme you want to use.
2. Check your website to see if the issue is resolved. If it is, your original theme may be causing the issue.

You can also learn more about troubleshooting using our documentation here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
https://givewp.com/documentation/resources/how-to-troubleshoot-your-website-like-a-wordpress-support-engineer/

Please let me know how it goes.

I’m looking forward to helping you get to the bottom of this!

Hi Robin, you were right, there was a plugin that conflicted, deactivating it solved the problem. Thank you very much for your availability and courtesy

Hi @lucaf74 ,

That’s excellent to hear that you were able to solve it!

I’m marking this one as resolved, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

If I was helpful, I’d love to earn a 5-star review from you!

Here are some options:
— www.ads-software.com: https://www.ads-software.com/support/plugin/give/reviews/#new-post
— Capterra: https://reviews.capterra.com/products/new/be52200d-ecfa-4f4c-ba4c-5b2552deadb7
— G2: https://www.g2.com/products/givewp/reviews/start

Reviews help other organizations see how much value and success other GiveWP users get from our products. I truly appreciate your time (and you’d totally make my day again)!

Thank you for using GiveWP!

Have a lovely day.