Custom Backorder EMail Message

  • Resolved alortiz3

    (@alortiz3)


    alortiz3

    3 years, 1 month ago

    Hello,

    Currently I have a site that can split orders when there is an item out of inventory. The system displays a nice message to let the customer know that the item is available for purchase but it is not in stock.
    The customer receives a message that has a line that reads: Backordered: X (x being the quantity). I would like to change that whole line to read “This item is back ordered and will ship as soon it becomes available. You will not be billed for this item until it ships.” in bold red letters. Can anyone assist?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thanks for reaching out!

    Splitting orders is not a WooCommerce core feature – you might be using a plugin/extension for that. If you got it from WooCommerce.com, you can open a support ticket at WooCommerce.com > My Account > Support.

    Hope this helps!

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    Thank you for your prompt reply. Perhaps I was not clear in my request. I don’t need to split my orders, I’m already doing that with code on the functions.php file.

    However, WooCommerce does have an internal function that creates an outgoing message to the customer. When the “Allow backorders, but notify customer” is active, then the message to the client states “Backorder: 1” (assuming that there is quantity of 1 backordered. That is where I need help.

    Again, the customer notification currently displays “Backorder: 1” I would like to change that message to read: “This item is back ordered and will ship as soon it becomes available. You will not be billed for this item until it ships.”

    Mirko P.

    (@rainfallnixfig)

    Hi @alortiz3,

    Thanks for clarifying this.

    Changing the text used in the order confirmation emails can be done in one of these two ways:

    1) Using a plugin like https://www.ads-software.com/plugins/loco-translate/ — Check out more at https://docs.woocommerce.com/document/woocommerce-localization/.

    2) Overriding the core WooCommerce email templates — More information at https://docs.woocommerce.com/document/template-structure/.

    Hope this points you in the right direction.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Custom Backorder EMail Message’ is closed to new replies.