Custom button not shown on product page

@coder426 I’ve deleted your offer to login to your user’s site. While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hi there,

Please use enabling WP_DEBUG and check what it shows on product page.

To know more about how to to that, please use following link:

Debugging in WordPress

and share the screenshots of the issue so I can check on my side.

Thanks

Hi there,

Hope the issue is resolved already.

Please open a ticket if the issue is still there.

For now, just marking this ticket as complete.

Thanks

Hi I have same issue, custom button has displayed only on SHOW PRODUCT
But not in SINGLE PRODUCT.
I’ve used Oxygen Builder on my wordpress.
I also have WP Debugging to TRUE on my website.
Please give me solution.
Many Thanks

• This reply was modified 3 years, 9 months ago by adrs168.

Thanks for sharing that.

Oxygen builder is paid plugin so you should try to ask their support for compatibility with this.

Besides this, I will check on my side what I can do for this.

Thanks

Hi there,

The issue I found is due to Oxygen Builder’s template.
In fact, some of the templates are showing Button in that Builder.

Please use this option for Single Product Page and try again:
https://prnt.sc/zbppdz

That will resolve this issue.

Thanks

Sorry for the typo in the last message I posted.

Here is the original text:

**In fact, some of the templates are not showing Button in Oxygen Builder.**

Thanks

Thanks JC for quick response
I has already set in my template and still nothing happened

https://ibb.co/T2Gv7qH

Or is there other way set in shortcode or else ( I didnt know ehats is that…:)
Please help me I was lean on your plug in to my store.

Many thanks for your kindly help, JC

Hi there,

I already tried it on my side and its working fine with Oxygen Builder with different templates.

Please send me a screenshot of your settings page so I can see how you are using this plugin. May be there is some wrong settings.

Thanks
JC

Here’s JC

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Many thanks for kindly help
I’ll appreciated that

Thanks for the screenshots.

Did you try switching ON the custom add to cart button on settings page?

in plug in yes
in setting page how to do that?
Sorry if confusing

Thanks JC

You can switch ON this button on settings page:
https://prnt.sc/1002dbr

For more details, check this video:

Thanks