custom colors for form elements not working

Hello @vallered

I can’t experience that in a clean installation (no other plugins, default theme). Could you please proceed with a conflict test?

How to:
First, create a backup in case you lose any settings during the test and you have to restore to a previous working state.
Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

Looking forward to your results,
Dimitris

Hi,

I tried different themes now, and right, the issue is only occurring with the Gutenberg Theme “Blocksy” I am using. I submitted a ticket to them.

Many thanks

Hello @vallered ,

Please let us know what the Blocksy developers will respond. I checked this issue and I was able to replicate this problem.

kind regards,
Kasia

Hi Kasia,

they told me to fix it, they did not tell me how.

But if you are now sure that this is a general issue in some cases with your plugin, it might make more sense to tell them that you would fix it in general, or not?

What I recognized, when the issue occurrs, it is not possible to scroll up the left admin bar in the editor, seems to be stuck then.

Kind Regards

• This reply was modified 4 years, 11 months ago by vallered.

Hello @vallered ,

they told me to fix it, they did not tell me how.

Strange. ??

Since I was able to replicate this issue and if they refuse to take a look at this problem, we can, of course, investigate this conflict on our side and see where the problem comes from and if this is something we can fix in our plugin.

We will keep you posted.

kind regards,
Kasia

Hello @vallered ,

It looks like theme was just updated and after the update, the issue no longers occur on my site.
Can you make the update and check if it works for you as well?

kind regards,
Kasia

I think we misunderstood us, I just thought that you replicated that in general, but now I understand you made a test with the blocksy theme.

The Blocksy guys just updated their theme, and problem is fixed now! All fine, many thanks

Hello @vallered

I hope you are doing well!

Great to know that this issue is no longer happening on your end, so we’re going to mark this ticket as resolved, if you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia