Custom CSS Not Working With Child Theme

  • Resolved mwarbinek

    (@mwarbinek)


    7 years, 6 months ago

    I have installed the WordPress theme “Creme”. I also installed the Child-theme version to do modifications.

    When I tried to use the Custom CSS installed by JetPack, it did not work and when in the Customizer, nothing happened in the display at the right.

    I had to use the Style.css file provided by the theme to insert any Custom CSS and save each time and refresh the home page to see any changes.

    Is this a bug or is this expected behaviour?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post your site URL here, so I can have a look at the CSS you used and see if it is properly inserted by WordPress?

    If you want your site URL to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

    Thread Starter mwarbinek

    (@mwarbinek)

    The website is behind a maintenance page, unless this does not matter.

    If that matters, what email can I use to send login info so you can see it in the backend?

    (I would prefer to get Jetpack Custom CSS going because this removes all the need for constant refreshes of the webpage, thanks).

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    You can contact us via this contact form:
    https://jetpack.com/contact-support/

    Thread Starter mwarbinek

    (@mwarbinek)

    It is done, URL, username and password to login was sent to the infamous JetPack support team. ??

    Thread Starter mwarbinek

    (@mwarbinek)

    I thought I would post the results here so others can see the end result of this support request.

    The theme I am using is called “Cream Theme”, used for an Ice Cream and Treats business locally. I also installed the Child Theme with it.

    The Custom CSS in the customizer failed to show any changes in the preview window to the right, but when Custom CSS was saved, it shows up on the site.

    So yes, Custom CSS in the Customizer does work with a Child theme.

    When doing some testing, I found a mandatory plugin required by the theme called “Redux Framework” was causing the issue. So now this issue has moved to the theme author for support since it is the theme that needs to be fixed.

    Reason I did not check this at first was because everything worked at the start, then this Custom CSS issue popped up. I should have returned to the plugins to check again.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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