Custom Declaration (CN23) – Description of Content

  • Hi there,

    Where can we change the description of content in the custom declaration?

    Unfortunately, I hove not found a field to fill that out (only country of origin and hs tariff number). Instead of showing a detailed product description it makes sense to show a more general description on the custom declaration (e.g., the product category) so I am sure you have already considered this but I have not yet found it.

    Thank you!

Viewing 15 replies - 1 through 15 (of 16 total)
  • Thread Starter psorn

    (@psorn)

    No solution for this?

    Plugin Author Shadi Manna

    (@shadim)

    @psorn apologies for the delayed response.

    This would have to be done programmatically using the “pr_shipping_dhl_label_args ” filter, you can see some examples here https://gist.github.com/shadimanna.

    Thread Starter psorn

    (@psorn)

    @shadim Thank you! I have not found the right code to adjust – Which code do we have to use?

    Further, do you plan to add this to the product data (like country of origin and hs tariff number)? That would be the perfect solution because you could fill out all relevant information for the custom declaration in one place. The plugin for “Deutsche Post” does that as well and it works perfectly. Since Warenpost International will be processed by DHL in the near future, it would be great to have this feature in the DHL plugin as well.

    Thank you!

    Plugin Author Shadi Manna

    (@shadim)

    You can modify the “country of origin” and “hs tariff number” under each product here – https://www.dropbox.com/s/8rh4abk4fd71vdh/Screen%20Shot%202022-01-25%20at%2010.42.11.png?dl=0.

    Thread Starter psorn

    (@psorn)

    @shadim Thank you –?I have seen this already (as mentioned in my post) and it is a great functionality.

    However, what is missing here is a field to modify “Customs declaration text” (see for instance the plugin of “Deutsche Post Internetmarke” which does that already).

    Customs need a short and clear description for custom purposes (e.g. Smartphone) which is not given by the various description in our shops (e.g. iPhone 12 mini, black).

    So is it possible for you to add another field to modify the “Customs declaration text”?

    Plugin Author Shadi Manna

    (@shadim)

    We can consider this for future versions on the plugin.

    Thread Starter psorn

    (@psorn)

    @shadim Great to hear, thank you! Since Warenpost International will also be processed by DHL (starting next month), this will be a necessary feature for CN22 as well.

    So we are looking forward for your update ??

    Thread Starter psorn

    (@psorn)

    @shadim We have just updated to the newest version but it is still not possible to change the customs declaration text. Is there a way to change it manually for the CN22 form for Warenpost International?

    Plugin Author Shadi Manna

    (@shadim)

    @psorn this has not been developed yet and is still not planned for development.

    Thread Starter psorn

    (@psorn)

    @shadim Thank you. How do you consider using the cn22/23 forms without this? The standard product description is not useable for custom purposes and Warenpost International just started today …

    Plugin Author Shadi Manna

    (@shadim)

    The product name is being sent over, I am not clear on why this would not work on the CN 22/23 forms?

    Thread Starter psorn

    (@psorn)

    @shadim The CN22/23 forms are there to show the people from the customs immediately what kind of product it is. They do not know all the products we sell so they need a clear product description for custom purposes. So for instance, we should be able to use “book” instead of “title of the book” since they will not know all the book titles out there and therefore do not know what kind of product is in front of them which will lead to longer processing times at the customs. Do you agree?

    Plugin Author Shadi Manna

    (@shadim)

    I understand there might be issues in this case, but this is the first time anyone has requested this change so maybe it is a rare occurrence?

    Either way you can override the description via this code snippet https://gist.github.com/shadimanna/d6514f02f934adbd6b9c3c46fe64422d. You will likely need a developer to help here.

    Thread Starter psorn

    (@psorn)

    @shadim Thank you. We will add this code to the functions.php, right?

    Until yesterday, Warenpost International was processed by Deutsche Post Plugin which covers this “feature” already, so I do not think this is rare occurrence. You will need it for every non-eu shipment.

    Further, it should be easy for you to implement this as well since you have already two other fields (“country of origin” and “hs tariff number”) that can be modified for the cn22/23 forms. Adding one further field to modify should not be that complex and it would improve the plugin so much since Warenpost International can not be used properly without this.

    • This reply was modified 2 years, 9 months ago by psorn.
    Plugin Author Shadi Manna

    (@shadim)

    We have added a new setting in version 2.8.5, that allows you to set the “Package Description” as the “Product Name”, “Product Category” or “Product Tag”, see https://www.dropbox.com/s/aqixkxc9sv6nyo5/Screen%20Shot%202022-02-28%20at%2012.32.19.png?dl=0

    I hope that helps.

    Best,
    Shadi.

Viewing 15 replies - 1 through 15 (of 16 total)
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