Custom email template not showing

  • Resolved fill64

    (@fill64)


    2 months, 1 week ago

    Hello,
    First of all thank you very much for the great free pluguin Email designer. I need help. I have created a new status Reminder that I want to use for orders that are paid by direct bank transfer. Some customers choose this payment method they order goods but don’t pay for several days, months.

    I copied the template from wp-content/plugins/woocommerce/templates/emails/customer-on-hold-order.php
    to
    wp-content/themes/childe theme/woocommerce/templates/emails/customer-on-hold-order.php

    So does the plain version.
    I also created class-wc-email-customer-reminder.php where I have defined a class for the new email. I have also registered a new Remider status in the order statuses.
    I can see the new email and I have enabled it in woocomemrce settings- emails

    But Email designer does not show me the new email type.
    Can you please advise me why? Or what is the procedure to show custom emails in Email designer ?

    Thank you very much

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support karlalevelup

    (@karlalevelup)

    Hi there.

    Happy to give you some customization steps here.

    You can add your custom email to our plugin’s customizer (for previewing) by adding this function:

    function custom_add_email_previews( $emails = array() ) {
    $args = array(
    'email_type' => 'email_example_slug',
    'email_name' => 'Email Example',
    'email_class' => 'Custom_WC_Email_Extend',
    'email_heading' => __( 'Placeholder for Heading', 'plugin' ),
    );
    $emails[] = $args;
    return $emails;
    }
    add_filter( 'kadence_woocommerce_email_previews', 'custom_add_email_previews' );

    However, enabling customization of texts is a more complex customization that you would want to ask a developer to help you with implementation and code maintenance.

    I hope this helps.

    Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi there,

    It’s been a while since we last heard from you. I just wanted to check in and see if you still need assistance with this issue.

    If you’re all set, would you mind resolving the thread so we can confirm everything is fixed?

    Thanks!
     
    Kind Regards,
    Michael Taro

    Thread Starter fill64

    (@fill64)

    Hi support,
    yes your code helped me thank you very much, I can already see the template in Kadence Email customizer. But it doesn’t send me that email when I change the status. But it’s no longer a bug on the Kadence plugin side. I have to tweak that somehow. Thanks anyway for the great help ??

Viewing 3 replies - 1 through 3 (of 3 total)
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