Custom emails?

  • Our client would like to use links and also custom branding in the email. Is it possible to use links? Is it possible to add extra html? (If I need to modify the plugin files, could you please direct me to where?)

    If I use a simple custom email with this in the text view :

    “Thank you so much for buying a ticket for the Dead Pilots Society Show on June 20, 2020 at 5pm PT/8 pm PT. Your ticket benefits the LA Regional Food Bank.

    To view your show, just log in where you bought a ticket. (A link is below!) See you there!

    https://houseseats.live/dps-620/”

    I don’t get the email. Do you know how to do this? We want to brand the email and use links.

    Thanks
    Chris

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author alexmustin

    (@alexmustin)

    Hi @chrisrarendt,

    Thanks for using my plugin!

    To answer your questions:

    – Yes, you can use links and add HTML code into the emails.
    – No, this plugin does not modify the appearance or template structure of the emails. Please see this page: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/

    – I’m not sure why you didn’t receive the WooCommerce email. Have you added your Custom Email Message to the ‘Processing’ Status of a product, and then made a test purchase of that product, to see if you get the WooCommerce email and see your Custom Email Message content in the right location?

    Thread Starter chrisrarendt

    (@chrisrarendt)

    Thank you for that information on the HTML structure of the emails!

    Yes, I have the email set up with processing or completed as you suggested (virtual + downloadable sets to completed not processing).

    I was able to get the email to send without a link (like “hello” works and sends) but not with a link (see the text above as an example that does not send). How do I add the link and get that email text to send?

    • This reply was modified 4 years, 9 months ago by chrisrarendt.
    Plugin Author alexmustin

    (@alexmustin)

    Hi @chrisrarendt,

    I just added the link to my Custom Email Message:

    https://i.imgur.com/h9djh6u.jpg

    Then I did a test purchase, and the link is showing in my Custom Email Message content:

    https://i.imgur.com/ozd2gST.jpg

    I would check the HTML code of your link to ensure you don’t have any extra or unnecessary characters — in your original example link, try to exclude everything past the end slash, so it looks like:
    https://houseseats.live/dps-620/

    Having extra characters may break the code formatting with how the content is inserted into the emails.

    • This reply was modified 4 years, 9 months ago by alexmustin.
    Thread Starter chrisrarendt

    (@chrisrarendt)

    Okay thanks I tried doing as you said, removing those extra characters. Initially, there was some sort of preview happening as well. Now, it is just a link. The link works fine! Thanks for checking into this Alex

Viewing 4 replies - 1 through 4 (of 4 total)
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