Custom Feed Filter not working

  • Resolved claudiapatricia777

    (@claudiapatricia777)


    4 months, 3 weeks ago

    When I check Product Filter selecting only one category, the filters apply properly when I preview the feed, but is not working when actually exporting the file.

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  • Hi @claudiapatricia777,

    Thank you for reaching out.

    Could you please check and let us know if you have this kind of error [https://prnt.sc/KfJA2KMwij1W] on your feed configuration page?

    If yes, then please provide us with a Screenshot of your Full feed attributes, feed filter, and feed settings section. Also, provide the feed link. Please provide these informations to our official support channel here[support@rextheme.com].

    Furthermore, you might be experiencing a caching issue. After updating your feed, we highly recommend that you remove any cache you may have and then try downloading the feed again. This often resolves issues like the one you’re encountering.

    Please give this a try and let us know if it resolves your problem.

    Best Regards,

    Hi,

    As we didn’t get to hear from you, we are assuming the issue has been resolved.

    For now, we are marking the thread as resolved.

    You can always open a ticket if you need to.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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