CUSTOM FIELD does not display on backend order

  • Resolved chiarasoltanto

    (@chiarasoltanto)


    4 years ago

    Good Morning,
    I have installed the plugin on my webiste https://www.cmdcentromedico.it, to add custom fields to different product. The custom fields does not appear in the orders’ backend nor in the emails.

    Can you help me?
    Thank you in advance,
    best regards,
    Chiara

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter chiarasoltanto

    (@chiarasoltanto)

    I have another issue with the plugin, when I trie to put some fields required, when I try to fill out the form putting the information in the required fields it doesn’t work.
    I can’t put the product in the basket, despite I did fill out the required input.

    Plugin Support kenil802

    (@kenil802)

    Hi @chiarasoltanto,

    Regarding the query, I have tried to replicate your issue on our staging site but I am unable to replicate it. To me, the custom fields appear on the orders backend and on the email. And also, the required field issue does not exists.

    SO, to troubleshoot the issue can you please try deactivating all the other plugins except for the WooCommerce and the Product Input Fields plugin and then check whether the issue still exists or not.

    Also, if you are using a different theme on your site and then, please try activating the default theme i.e Storefront on your site and check if the issue still exists or not.

    Please do let us know how it goes.

    Regards,
    Kenil Shah

Viewing 2 replies - 1 through 2 (of 2 total)
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