Custom Field Filtering Questions

  • Resolved beckysolomon

    (@beckysolomon)


    5 years, 6 months ago

    Hi there! I am using the 7-day trial of your Premium plugin to make sure that it will work for my needs. So far it’s going really well, but I have a few questions.

    I am using all “Custom Fields” rather than “tags” or “categories” because I need to be able to put a product in multiple categories (can’t do that with categories) and because I want a heading over each group of tags (can’t do that with Tags/Tag Groups).

    1. The count that displays next to each custom is accurate when the page first loads, but after clicking any filters, the counts are inaccurate. A lot of them display “(0)” but when you click on them, there are results. Can you help?

    2. Can I reorder the tags within a Custom Field Group? They display alphabetically but I need to be able to order by most products to least products.

    3. Can I reorder the order of the Custom Fields? For example, right now I have “Event Type” and then “Color” but my client would like “Color to display first”. I know you can reorder between Categories/Custom Fields/Tags/Product search but I didn’t see a way to reorder between Custom Fields.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi beckysolomon,

    We’re really sorry for the late reply (some of our staff are on vacation due to the long weekend).

    For #1, could you give us an example of what you click to get this result (so we can recreate it)?

    For #2
    Unfortunately at the moment, there’s no way to make them appear in a preferred order, they are automatically sorted?alphabetically. As a quick fix, you could prefix them with numbers so that they would retain their order according to the numbers and not alphabets.

    For #3: if you go to the “Custom Fields” tab, you can click and drag the rows to change the order of how they appear in the sidebar.

    Thread Starter beckysolomon

    (@beckysolomon)

    Thank you for the response. Understood on the delay, but unfortunately, because of that delay, my 7-day free trial has expired so I can’t experiment with the info you’ve given me or show you how to recreate the issue in #1. All my custom fields are gone.

    Is there any way I can extend my free trial for another few days to make sure your plugin will do what I need it to do?

    Thanks!

    Hi beckysolomon,

    To fix this, could you contact us at [email protected] ?

    Note: make sure to reference/send us a to this thread when you do, so we know who you are ??

    Thread Starter beckysolomon

    (@beckysolomon)

    https://www.greenlight-creative.com/dream-center-demo/

    When the page first loads, Brand/Product Launch says “(80)” next to it. When you check the box next to Brand/Product Launch, the number changes to “(6)”

Viewing 4 replies - 1 through 4 (of 4 total)
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