Custom field in Tickets list filter

  • Resolved contactovisualpt

    (@contactovisualpt)


    1 year, 4 months ago

    We have a custom field we need to have in the Tickets list filter options.
    Is it possible? How?

    The option “Filterable” in the Custom Field setup, is set to True, but yet, is not available in the backoffice Tickets Listing.

    Please advise
    Nelson / Contacto Visual

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi Nelson,

    Yes, it is possible to make the fields filterable. Can you please confirm your Awesome Support, Custom Fields, WP and PHP versions.

    Also, if you are a premium user please open a ticket with us for the timely assistance.

    https://getawesomesupport.com/submit-ticket/

    Regards

    Thread Starter contactovisualpt

    (@contactovisualpt)

    Hi Jawad

    Thank you for your answer. Unfortunatelly our licence for Custom Fields — Single Site is Expired on April 21, 2023, or I would contact you directly. I already notified my client for the renewing need.

    For the other details:
    – WP version: 6.2.2
    – PHP version: 7.4.33
    – Awesome Support: 6.1.3
    – Awesome Support: Custom Fields: 2.0.1

    The field we need to show in the filters in the bakoffice Tickets listing, is set to True in the Filterable option. It does says indeed that is only for taxonomies (Whether or not to add a filter based on the field (for taxonomies only)). Presently, it is set to Select field type, as it has a lot of options. The field is “Brand”, and has more than 28+ options. If I change it to taxonomy type, would the field behave in the same way in the form?

    Best regards
    Nelson / Contacto VIsual

    Plugin Author Jawad Ahmed

    (@jawada)

    Hi @contactovisualpt

    I will check this with the higher support and update you. Please kindly note that according to the WP?Guidelines?, questions regarding the Pro Plugin cannot be discussed publicly.

    Regards

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    I will mark this topic as clarified, but if you have any questions regarding the free plugin, let us know.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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