Custom field read-only for user

  • Resolved adcdao

    (@adcdao)


    9 years, 5 months ago

    Hi,

    I’m actually testing your plugin and it seems to work very well. I’m interested by the Pro version but I have a question regarding custom field. Is it possible to add a read-only field the user can see and only admin or agent can fill. The purpose of this, I want to add a custom field to track time spent to resolve the ticket. User can see how many time will be charged but cannot modify it. Only agent or admin can modify it.

    Regards,

    André

    https://www.ads-software.com/plugins/wp-support-plus-responsive-ticket-system/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hello André,

    Thank you for your interest in this plugin.
    Regarding your question, it is not possible to have hidden field.

    The purpose you are asking is in my development path but will take some time to available.

    Thread Starter adcdao

    (@adcdao)

    Thank you for your quick answer.

    Is it possible to get list of ticket programmatically by user? Maybe I can try to create a plugin base on your ticket list to manage spent time.

    Regards,

    André

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi,

    Yes, you can get that using database tables with the reference how this plugin accesses ticket list.
    I’ll give you file names which would help in this case.

    Thread Starter adcdao

    (@adcdao)

    Thank you once again for your quick answer. I think I will go for the pro version.

    Have a good day,

    Regards

    André

Viewing 4 replies - 1 through 4 (of 4 total)
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