Custom fields inhibit edit of Profile page

  • Resolved mat4

    (@mat4)


    7 years, 3 months ago

    Dear WordPress Pros,

    I am experiencing the following problem with UM:
    The member-profile-edit-page doesn’t load when having customs fields other than text fields included (i.e. Checkbox, Dropdown, etc).
    Offline with MAMP everything works fine. But as soon as it is online the page can only be edited after removing all Checkbox and Dropdown fields.

    It is a clean WordPress installation. No plugins besides UM installed.

    Please advise

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @mat4,

    This issue may be caused by your server settings, can you please check error.log file of your server and see if there are any errors there.

    Regards.

    Thread Starter mat4

    (@mat4)

    Dear UM Support,

    thx for your quick reply.

    The error log recorded the following issues:

    PHP Fatal error: Uncaught Error: Call to undefined function mb_detect_encoding() in /home/modelsan/public_html/wp-content/plugins/ultimate-member/core/um-filters-fields.php:396
    Stack trace:
    #0 /home/modelsan/public_html/wp-includes/class-wp-hook.php(298): um_field_non_utf8_value(‘Male’)
    #1 /home/modelsan/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘Male’, Array)
    #2 /home/modelsan/public_html/wp-content/plugins/ultimate-member/core/um-fields.php(1908): apply_filters(‘um_field_non_ut…’, ‘Male’)
    #3 /home/modelsan/public_html/wp-content/plugins/ultimate-member/core/um-fields.php(2452): UM_Fields->edit_field(‘Gender2’, Array)
    #4 /home/modelsan/public_html/wp-content/plugins/ultimate-member/core/um-actions-profile.php(554): UM_Fields->display(‘profile’, Array)
    #5 /home/modelsan/public_html/wp-includes/class-wp-hook.php(298): um_add_profile_fields(Array)
    #6 /home/modelsan/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array)
    #7 /home/modelsan/public_html/wp-includes/plugin.php(453): in /home/modelsan/public_html/wp-content/plugins/ultimate-member/core/um-filters-fields.php on line 396

    Is this the reason for the problem I am facing? How to fix it?

    Thread Starter mat4

    (@mat4)

    Current PHP version: native (7.1)

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @mat4,

    Please make sure that mb string and gd library extensions are installed.
    Please contact your hosting provider for assistance if you are not sure how to do it.

    Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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