Custom fields not passed to emails/orders

  • Resolved timborunner

    (@timborunner)


    5 months, 1 week ago

    Hi,

    We purchased the PRO version yesterday but cannot getting it working correctly.

    We have a number of custom fields on the checkout but when they are completed the information is not sent to the email notification or the orders in Woocommerce.

    Please advise. Thanks

    The page I need help with: [log in to see the link]

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  • Could you please verify whether you are currently using our plugin? If you are, could you kindly provide the name of the email customizer plugin that is installed on your site? This will help us ensure compatibility and provide the appropriate support. Thank you!

    As we haven’t heard back from you further, we assume that this issue has been resolved at your end and considering this ticket as closed. Please don’t hesitate to get back to us if you require any further assistance or clarifications from our end in the future. Thanks!

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