Custom form fields suddenly not appearing

  • Resolved stephunique

    (@stephunique)


    10 months ago

    Hello

    I have been using this plug in. Today when I as customizing my site appearance, the custom fields suddenly stopped showing up on the front end of my shop site. The only thing I did was add some custom CSS that didn’t work so I then removed it. The back end still shows the custom form fields I made.

    I have deactivated all the plugins except this one and woocommerce to see if it appears again, but it still does not. I have not changed my theme and I use WP MagazineVersion: 1.2.2.

    I tried other themes as well and nothing makes the custom fields appear so I think it might be an issue related to the plugin.

    Thank you in advance.

    • This topic was modified 10 months ago by stephunique.
    • This topic was modified 10 months ago by stephunique. Reason: Add more detail
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Robert Fortaleza

    (@robfrtlz)

    Hi @stephunique,

    Thanks for bringing this to our attention.

    I understand that the fields suddenly stopped showing on the frontend of your site. We are here to help.

    Since the last thing you did was added some CSS, did you try removing the added CSS and check if the issue persists?

    Furthermore, please ensure that the product price is set. Otherwise, the fields will not show.

    Looking forward to your response.

    Thread Starter stephunique

    (@stephunique)

    Hello Robert,

    Thanks for the fast reply.

    As I mentioned in my original post, yes I did remove it but the issue is still there.

    Plugin Author Maarten

    (@maartenbelmans)

    Can you send us a link to a product that should have fields and screenshots from the backend that shows the field configuration for that product?

    Thread Starter stephunique

    (@stephunique)

    Hello Robert,

    Here is the link to the product:

    https://travelmakerismymiddlename.com/product/personalisable-boarding-pass-mug/

    Here is a screenshot of the backend with the custom fields:

    https://snipboard.io/JYZCxV.jpg

    Plugin Author Maarten

    (@maartenbelmans)

    Thanks! Looks like you didn’t fully configure the product in WooCommerce. I don’t see a price on the page. You have to give it a price.

    Thread Starter stephunique

    (@stephunique)

    Thank you for the tip, it worked! I don’t know how that happened, I didn’t realise I removed the price when I was trying out variation settings.

    Thank you so much!

    Plugin Author Maarten

    (@maartenbelmans)

    Glad it was an easy fix. ??

    PS: if you like our plugin and support, please consider leaving a quick rating here to support our free work. Much appreciated!

Viewing 7 replies - 1 through 7 (of 7 total)
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