• Resolved Casper434

    (@casper434)


    The custom home page settings (title and description) frequently dump and I ham left with nothing there. I am not changing the settings. This is getting annoying. Can it be fixed?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sybre Waaijer

    (@cybr)

    Hi @casper434,

    Could you please define “dump”?
    Is it as in “change” on the front-or backend? Also, do you have the Title Fix plugin/extension active?

    Thread Starter Casper434

    (@casper434)

    The title and description simply vanish and there is nothing in either space where I entered the data. The title fix extension is not activated

    Thread Starter Casper434

    (@casper434)

    I did notice that my other site does not have this problem and it had the title fix extension activated so I activated it on my main site and hopefully it will fix the problem

    Plugin Author Sybre Waaijer

    (@cybr)

    Hi @casper434,

    From what you’ve told me, your issue doesn’t seem to be resolvable by the title fix.

    It seems to be either (or a mixture of) any of these:

    1. A browser issue.
    2. A server issue.
    3. A plugin conflict.
    4. A sanitation issue.

    This is absolutely an edge case, as nothing relevant has been changed for more than a year with the way these settings are treated and it’s the first time I’m hearing of this.

    I wish to thoroughly investigate this issue.
    Could you please answer me the following:

    1. Is the browser/OS different from your other sites, and if so what browser / OS are you using?
    2. Are you using special characters in the fields, like a symbol or diacritic (?á?) character? Could you give me an example of what you filled in?
    3. Are you using a special premium plugin or theme?

    If you wish any of this information to be kept confidential, you can contact me here. Do link back to this topic ??

    Thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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