Custom Icon Not Working

Could you please clear cache? By that, I mean…

– The browser cache, see https://www.solutionbay.com/solutions/dont-know-how-to-clear-the-cache-1
– Please also check if you have a cache plugin installed. If so, please disable it temporarily, and check if it’s ok now

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It’s not the cache, I tried in another browser, doesn’t work. And whenever I make other changes, it updates instantly.

Could you please check the points in the troubleshooting section on https://www.ultimatelysocial.com/uploading-custom-icons/? Does any of those work?

@lavideomarketing Your issue is different – please open a new support thread for it.

same problem here. I have a custom link to Spotify but it doesn’t show up in the menu, even the icon is available. Any suggestions? Or could that be an issue with the storefront theme?

Edit: When I use as PopUp the custom link is shown correct.

• This reply was modified 5 years, 7 months ago by dauhuber.
• This reply was modified 5 years, 7 months ago by dauhuber.

@dauhuber Did you check all points in the troubleshooting section on https://www.ultimatelysocial.com/uploading-custom-icons/?

@socialdude I’m having the same issue as lavideomarketing. I’ve made a custom button and icon, linked it to something, and it won’t show up next to my three buttons.

Site is https://www.castandburngaming.com .

Ok let us investigate a bit deeper.

This is fixed now. Please update to latest version.