Custom Image of filter doesn’t display

  • Resolved wumi93

    (@wumi93)


    2 years, 9 months ago

    Hey,
    I am currently facing an issue while trying to use the custom image option provided in the free version of Be Rocket Ajax Product Filter. It’s the first time I set a filter like that. My filter’s custom image doesn’t show up on my page : for example I have a filter named “Patterns” so that visitors can filter product according to the patterns present on the product. Instead of having the image i uploaded during the creation of my filter, I have an empty box. Everything works fine in the filtering process but i cannot see the image I uploaded (the format of my images are png, jpeg under 5Ko). I read that it could happen because of the lazy load feature that I have with my 3W Total Cache settings. I disabled it, but nothing changed. Could you please help me on this ?
    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author RazyRx

    (@razyrx)

    Hello,

    Please provide your site URL to check this issue.

    Regards,
    Oleg

    Thread Starter wumi93

    (@wumi93)

    Hi,
    You can check this here : https://kroskel.com/catalogue/femme/
    Thank you,
    Wumi

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    Site is not available and we cannot check it.

    Regards,
    Oleg

    Thread Starter wumi93

    (@wumi93)

    Hi,

    Sorry the web server was down, it’s up now. Could you please take a look?

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    Yes, it seems your site has some image lazy load script that cause this issue.
    Try to disable Lazy load functionality and clear all the caches.

    Regards,
    Oleg

    Thread Starter wumi93

    (@wumi93)

    Thank you very much,
    It seems like last time, i forgot to clean the caches !
    But my issue now is that I need lazy load to speed up my website. Is there a way to have lazyload and the custom image filter working together ?

    Thread Starter wumi93

    (@wumi93)

    Okay I found a solution that worked for me : i needed to disable lazyload only on those images so if you’re using 3W TOTAL CACHE :
    Go to Dashboad > User Experience > Go to Exclude words textarea and specify “bapf” on the next line after the word list that was already there. bapf_* is an expression that you will find in every <span> of BeRocket Ajax filter for custom images. I will let you know if I have other issues.
    Thank you !

Viewing 7 replies - 1 through 7 (of 7 total)
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