Custom Input not showing

  • Resolved nubiesan

    (@nubiesan)


    2 years, 8 months ago

    I have forms installed on several products, asking the customer for personalization information.
    The fields show up on the product page, and in the buyer’s cart, but it does not show up on my view of the order. So, short of calling each customer, I have no way of knowing what name they would like.

    The personalization field is required; it shows an asterisk next to the field, but it does not say “required” unless I try to add it to the cart without providing the information.

    Where should the information show up and is there a setting I am missing.

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am also currently having the same issue on some of my orders. Were you able to resolve it on your website? Thank you.

    Plugin Author acowebs

    (@acowebs)

    Hi @nubiesan , We had a look at your site, and we can see the required field showing the alert when submitting it leaving blank. Hope you have got the issue resolved already.

    Also, there is a chance to get the fields data lost when customers submit using the PayPal checkout button provided on the product detail page, Are you using any 3rd party plugins for Paypal checkout button?

    @evah77 , Could you please share your site URL, so we can have a look from our end

    Hi,
    We didn’t got any reply from your for a week.
    We hope the issue is resolved and please feel free to contact us if you have further queries by submitting a new ticket.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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