Custom Logo URL failure to upload

  • I’m really hoping someone can help me, as I feel like I’m going mad trying to solve this on my own!

    I am using Dessign’s Creative Blog Responsive theme, and I had a logo uploaded no problems. I went to change it and when I put the link into the Custom Logo URL field (or any information into the social media feeds) the page loads then says, ‘Creative Settings saved’ but the fields are blank, and when I visit my site, I get the default theme logo in the middle of the page. I have gone back and updated all my plugins, downloaded the latest version of WordPress, and gone back to the bare basics of uploaded a logo and I keep getting blank fields and a missing logo. Can anyone help me? I found some code which is meant to fix logo problems, but I don’t know enough about coding to know what I’m doing, and what piece of code I need.

    If someone can point me to the answer I would be super appreciative!

    x

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  • kjodle

    (@kjodle)

    Since that is a commercial theme or plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    https://dessign.net/contact/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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