Custom Marker Not Working

Hi there,

My apologies for the issue you are experiencing.
When the plugin doesn’t save and render custom markers (assuming that the normal markers do render correctly), the most likely reason is that the plugin doesn’t have the necessary folder permissions.

Please could you check the folder permissions on the plugins or wp-content folders in your site. It’s very possible that PHP (which operates the plugin backend) doesn’t have permission to add files to sub-folders of one of these folders, which would explain the issue. Depending on the operating system of the server hosting your WordPress site, there are different ways of giving write and read permission to PHP.

https://stackoverflow.com/questions/2900690/how-do-i-give-php-write-access-to-a-directory

Please let me know if you come right, or if you need any further assistance in this regard.

Kind regards,
Steven

Hey Thanks so much for that information,
however that feed is super confusing is there code I’m supposed to add and which file I’m supposed to add it to, to fix the plugin you would literally be a life saver. ??

That feed is expressing concern for security from using its answers.

Hi there, sure, I understand your concerns.
If you email me at [email protected], I can walk you through what you can do to give the browser access to the folder where the custom markers are saved.