Hello @staggsofficial
Thank you for reaching out regarding this issue.
To help troubleshoot, we would need access to the entire code snippet you’re using to reproduce the problem on our end and potentially find a solution. If it’s possible to share that here, it would be greatly appreciated.
We’d also like to examine your plugin log files. Please note that these log files are only generated if “Logging” is activated in your plugin settings. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry.
It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries.
You can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.
Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.
If you don’t want to share logs publicly, you can contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please include the URL of this thread in your ticket for reference.
Kind Regards,
Krystian
