custom order status

Hi,

Thank you for using CusRev.

It is possible to trigger scheduling review reminders based on custom order status. Please get more details on these solutions
https://help.cusrev.com/support/solutions/articles/43000572248-triggering-review-reminders-based-on-custom-order-status
https://help.cusrev.com/support/solutions/articles/43000581025-custom-order-status-for-review-reminders

Hello, in my case I need a workaround since the custom status I use is managed by another plugin and it looks like it doesn’t have the ‘paid’ status but it means the order has been delivered, and it’s the moment for sending the email based per order status.

thank you

Hi,

Thanks for your additional information.

So you can try to contact that plugin support to mark the delivered status as a paid status. Then you can select delivered status in our plugin’s setting as well.

Hello, this is not possible since the plugin is managed by a BIG courier and in fact the order status doesn’t mean paid but delivered. Can I modify your plugin to remove the filter for order status that is preventing us from use it?

thanks

Hi,

It is not possible to modify our plugin source code, our plugin uses the standard WooCommerce function wc_get_is_paid_statuses to obtain a list of paid order statuses. You can contact your plugin support and send them the solution below to mark delivered as a paid status with a few lines of code.
https://help.cusrev.com/support/solutions/articles/43000581025-custom-order-status-for-review-reminders

• This reply was modified 3 years, 2 months ago by Neo WhiteRabbit.

As I told, it’s a big courier and doesn’t mean paid, this is not the deal.
I used other plugins that can retrieve all order statuses, but yours relay on that wc_get_is_paid_statuses. I don’t want this, I want to see ALL statuses and I’ll choose the best for me. I assume you can change that wc_get_is_paid_statuses for another function that retrieves all statuses.

In my case I don’t need a paid status but delivered. Do not decide for me what I need please.

Hi,

Thanks for your feedback.

I’m going to inform the developer team to consider supporting this case in future updates.

meanwhile we can’t use your plugin since it doesn’t work for that situation, I hope you add it soon

thanks

The workaround for a custom order status is provided in one of the solution articles mentioned above: https://help.cusrev.com/support/solutions/articles/43000581025-custom-order-status-for-review-reminders

You are welcome to implement it in your website’s ‘functions.php’ file without having to contact your BIG courier.