Custom order status not excluded from product level analytics

Hey there, @kieronboz! Thanks for contacting us. I’m happy to help you.

How did you add this custom order status? Did you use a plugin?

Can you please check if the same happens with a default order status or if it does correctly ignores it on the Analytics?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi there, so the custom order status is registered with the following code

function register_custom_order_status() {
    register_post_status('wc-funds-paid', array(
        'label'                     => _x('Completed ??', 'Order status', 'blazecompetitions.co.uk'),
        'public'                    => true,
        'exclude_from_search'       => false,
        'show_in_admin_all_list'    => true,
        'show_in_admin_status_list' => true,
        'label_count'               => _n_noop('Completed ?? (%s)', 'Completed ?? (%s)', 'blazecompetitions.co.uk')
    ));
}
add_action('init', 'register_custom_order_status');

function add_custom_order_status_to_wc($order_statuses) {
    $new_order_statuses = array();

    // Add new order status at the appropriate place
    foreach ($order_statuses as $key => $status) {
        $new_order_statuses[$key] = $status;

        if ('wc-processing' === $key) { // Adjust if you want it after a different status
            $new_order_statuses['wc-funds-paid'] = _x('Completed ??', 'Order status', 'blazecompetitions.co.uk');
        }
    }

    return $new_order_statuses;
}
add_filter('wc_order_statuses', 'add_custom_order_status_to_wc');

I am executing this via a snippet inside of the FluentSnippets plugin, at priority 20.

Here is status report

`
### WordPress Environment ###

WordPress address (URL): https://blazecompetitions.co.uk
Site address (URL): https://blazecompetitions.co.uk
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.17-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.5.2
WC Database Prefix: wp_
Total Database Size: 505.78MB
Database Data Size: 364.50MB
Database Index Size: 141.28MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 2.52MB + Index: 0.50MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 41.55MB + Index: 48.08MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 12.02MB + Index: 15.05MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 8.03MB + Index: 6.72MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 12.52MB + Index: 9.09MB + Engine InnoDB
wp_fls_auth_logs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_fls_login_hashes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_fsmpt_email_logs: Data: 171.09MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mb_relationships: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_options: Data: 14.47MB + Index: 2.17MB + Engine InnoDB
wp_postmeta: Data: 10.19MB + Index: 3.81MB + Engine InnoDB
wp_posts: Data: 3.50MB + Index: 1.33MB + Engine InnoDB
wp_rm_custom_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_fields: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_rm_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_front_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_login_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_paypal_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_reports_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_sent_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_submission_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_tabs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_task_exe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_spwap_analytics_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_spwap_data_analytics_overall: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 14.45MB + Index: 12.75MB + Engine InnoDB
wp_users: Data: 1.47MB + Index: 0.53MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_lottery_log: Data: 20.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_lottery_pn_instantwin: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_lottery_pn_log: Data: 20.16MB + Index: 0.00MB + Engine InnoDB
wp_wc_lottery_pn_reserved: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_orders: Data: 3.52MB + Index: 3.39MB + Engine InnoDB
wp_wc_orders_meta: Data: 12.50MB + Index: 29.02MB + Engine InnoDB
wp_wc_order_addresses: Data: 1.52MB + Index: 1.27MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_operational_data: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 3.75MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transactions: Data: 2.52MB + Index: 0.52MB + Engine InnoDB
wp_woo_wallet_transaction_meta: Data: 0.30MB + Index: 0.27MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpie_template: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_wpjf3_mr_access_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpjf3_mr_unrestricted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 491
charity: 18
ct_template: 12
custom_css: 1
custom_order_status: 1
draw-result: 12
emailoctopus_form: 1
faq: 5
instant-winner: 809
mb-post-type: 6
mb-settings-page: 1
meta-box: 3
nav_menu_item: 35
order_status: 1
page: 18
post: 9
product: 95
revision: 90
shop_coupon: 31
shop_order_placehold: 8377
user_registration: 1
winners: 265
wp_navigation: 1
wp_template: 2
wppb-roles-editor: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.71
All-in-One WP Migration: by ServMask – 7.79
PublishPress Capabilities: by PublishPress – 2.12.2
Cashflows Payments by iDEAL Checkout: by iDEAL Checkout – 2.1.9.1
Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics: by Usercentrics A/S – 4.3.4
Fluent Snippets: by Fluent Snippets – 10.33
Email Verification for WooCommerce Pro: by WPFactory – 2.6.5
Products & Order Export for WooCommerce: by WPFactory – 2.0.10
Maintenance Redirect: by Peter Hardy-vanDoorn – 2.0
Klaviyo: by Klaviyo
Inc. – 3.3.4

Loco Translate: by Tim Whitlock – 2.6.6
Login as User: by Web357 – 1.4.8
Meta Box AIO: by MetaBox.io – 1.24.2
Meta Box: by MetaBox.io – 5.9.3
AG OPP COPYandPAY Payment Gateway: by We are AG – 1.3.4
Oxygen Elements for WooCommerce: by Soflyy – 2.0
Oxygen: by Soflyy – 4.8.1
Push Notification: by Magazine3 – 1.32
Reports for WooCommerce Pro: by WPFactory – 1.7.0
Slim SEO: by eLightUp – 3.23.1
Super Payments: by Super Payments – 1.19.0
Super Progressive Web Apps PRO: by SuperPWA – 1.36
Super Progressive Web Apps: by SuperPWA – 2.2.23.1
SVG Support: by Benbodhi – 2.5.5
TeraWallet Partial Amount: by Standalonetech – 1.0.0
Trustpilot-reviews: by Trustpilot – 2.5.925
TeraWallet: by StandaloneTech – 1.4.10
WooCommerce Lottery Download Live Draw CSV: by wpgenie – 1.0
WooCommerce Lottery Pick Number: by wpgenie – 2.4.5
WooCommerce Lottery: by wpgenie – 2.2.2
WooCommerce PayPal Payments: by WooCommerce – 2.5.3
WooCommerce: by Automattic – 8.5.2
WP CLI Login Command Server: by Evan Mattson – 1.3
WP Super Cache: by Automattic – 1.11.0

### Inactive Plugins (1) ###

My Custom Functionality: by Your Name – 1.0.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
lottery (lottery)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Basket: #11 - /cart/
Checkout: #12 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #324 - /terms/

### Theme ###

Name: Storefront
Version: 4.5.4
Author URL: https://woo.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-13 14:31:24 +00:00
Options: ?
Notes: 59
Onboarding: skipped

### Action Scheduler ###

Complete: 35,798
Oldest: 2024-01-12 18:33:01 +0000
Newest: 2024-02-12 18:17:49 +0000

Failed: 16
Oldest: 2023-12-07 14:33:58 +0000
Newest: 2024-02-09 10:10:09 +0000

Pending: 1
Oldest: 2024-02-13 12:46:47 +0000
Newest: 2024-02-13 12:46:47 +0000


### Status report information ###

Generated at: 2024-02-12 18:33:08 +00:00
`

I will check adding a default status to ignore.

Hi @kieronboz,

For reference, these particular forums are meant for general support with the core functionality of WooCommerce itself. For development and custom coding questions, it’s best to ask for insight related to those on either the WooCommerce Advanced Facebook group or the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

• A local web developer
• Codeable.io
• WooExperts

Additionally, I’d recommend considering the WooCommerce Order Status Manager plugin. It allows for seamless integration with WooCommerce, and you can easily create, edit, and manage custom statuses without additional code snippets. This could simplify your setup and potentially resolve the issue you’re experiencing with analytics.

I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information.