Custom Start Date for Subscription – Orders Failing

  • Hello,

    We are using Custom Start Date for WooCommerce Subscriptions plugin.
    We set start date for subscription on Jan 1st so anyone can sign up without doing payment but still it need to save card so subscription can be charged on Jan 1.

    Issue is when someone try to make order without payment it failed because first time it try to connect card to customer account. So all need to try it two times to successfully subscribe.

    Can we have any solution to this? Can we do anything so it can be subscribed successfully at first time?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jayana

    Can you please provide a staging site in test mode where this can be re-created?

    The plugin is designed to work with synchronized and trial subscriptions where payment is not take upfront.

    Thanks,

    Thread Starter jayana

    (@jayana)

    Hello

    Thank you for reply.

    Yes we have staging site available
    Url is protected https://thedawnsociety.wpengine.com/
    URL Login user:demo pass:anchored

    Product to check
    https://thedawnsociety.wpengine.com/product/junior-4th-thursday-at-700pm-est/

    Please checkout, you will get error on first attempt.

    Let me know how we can provide you admin login so you can check.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jayana

    You can reach out to use here: https://paymentplugins.com/contact-us/

    Can you set your staging site to “test” mode and ensure you have the latest plugin version?

    Kind Regards,

    Thread Starter jayana

    (@jayana)

    Hello,

    Yes putted payemnt in test mode, please check.

    Also sent you login details at https://paymentplugins.com/contact-us/

    Looking forward.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jayana

    You should update the plugin to the latest version which is 3.3.34.

    I see you have a Javascript error on your checkout page related to the jQuery datepicker. Here is that error:

    Uncaught TypeError: $(...).datepicker is not a function
    at HTMLDocument.<anonymous> (js.js?ver=1.0.0:224:68)
    at e (jquery.min.js?ver=3.6.1:2:30038)
    at t (jquery.min.js?ver=3.6.1:2:30340)

    That error is interfering with the WooCommerce checkout process, resulting in the page refreshing before the subscription payment can be processed.

    Kind Regards,

    Thread Starter jayana

    (@jayana)

    Hello,

    Plugin updated.
    That error is no issue for sure.. I am able to remove that error but still checkout failed…
    “The provided PaymentMethod cannot be attached. To reuse a PaymentMethod, you must attach it to a Customer first.”

    can you please test further? You can use stripe test card info.

    Thank you.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jayana

    Do you have any custom code on your site that is using the Stripe plugin filters?

    Thanks,

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @jayana

    All of our tests passed on your site. The error message you reported was not observed.

    Kind Regards,

    Thread Starter jayana

    (@jayana)

    Hello,

    I see your test but i think might be you are testing while logged in.
    Please test as new user.. its still failing with message.

    Thank you again.
    Jayana

Viewing 9 replies - 1 through 9 (of 9 total)
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