Custom tax not being applied

  • Resolved Just a guy

    (@just-a-guy)


    7 years, 7 months ago

    Hello. I understand that Printful automatically applies tax in states it needs to (e.g. CA).

    However, I need to also add tax in MA because that’s where my company has nexus. I’ve added custom MA tax in WooCommerce, but it isn’t being applied.

    After troubleshooting for a while, it seems that when “Calculate sales tax for locations where it is required for Printful orders” is enabled it applies Printful’s tax needs, but there’s a bug that disables the custom sales tax class added in WooCommerce.

    It should apply Printful’s tax AND the custom WooCommerce tax class (e.g. for other states). When the Printful calculate tax setting is disabled the WooCommerce tax class for other states works fine again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author printful

    (@printful)

    Hi,

    Our plugin currently is expected to override any tax rates provided by Woocommerce. So it is not a bug. But I see that for your case this is not the best possible behaviour and hopefully we will address this in future releases.

    How did you add taxes for MA? If you already have some other solution for taxes, maybe you can just enable it for CA and NC as well, and disable the tax feature provided by the Printful plugin?

    Thread Starter Just a guy

    (@just-a-guy)

    Hello. Thank you, but we’ve been working with this over the last week discussing it with both WooCommerce and Prihtful support and there’s no work around. This behavior shouldn’t be happening.

    The Prihtful plugin will need to be adjusted to not override any tax classes from other states, as long as they do not interfere with the tax classes Prihtful requires. Is it possible to get this change made?

Viewing 2 replies - 1 through 2 (of 2 total)
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